2023 Agenda

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Day 1

Tuesday, April 04, 2023

All times below are Eastern Time
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09:15AM – 09:45AM

Online

Registration

09:45 AM

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09:45AM – 10:00AM

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Opening

Opening Comments from the Co-Chairs

Cheryl San Juan
Consultant, Accelerated Change Transformation Team, Alberta Medical Association

Carly Weeks
Health Reporter, The Globe and Mail

10:00 AM

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10:00AM – 10:20AM

Session 1

Alternative Levels of Care: Strategies and Lessons Learned in Delivering Timely Home Care Support Services

Moderated by: Carly Weeks, Health Reporter, The Globe and Mail

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According to the most recent data from CIHI, 1 in 11 patients have their hospital stays extended until home care services are ready. This translates into 400 bed nights – every day.  

Manitoba has the lowest incidence of hospital stays while waiting for home care. Their successful initiatives have freed up more hospital beds for acute care while providing timely transitions to home care.  

Key Session Takeaways Include:  

  • What were the key success factors to ensure home care services are readily available 
  • What would they do differently in hindsight  
  • How Manitoba is preparing for future trends and their impact on the health care system 

Hon. Scott Johnston
Minister of Seniors and Long-Term Care, Province of Manitoba

10:20 AM

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10:20AM – 10:45AM

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Discussion

“Boom, Bust, & Echo” and The Prophecy of the Health Care Crunch

Moderated by: Carly Weeks, Health Reporter, The Globe and Mail

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An open dialogue fireside chat with Carly Ellis, Director of EnterpriseHealth and Sandra Ketchen, CEO of Spectrum Health to discuss lessons learned and the predictions of home and community care across Canada.

Sandra Ketchen
CEO, Spectrum Health

Carly Ellis
Director, EnterpriseHealth

10:45 AM

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10:45AM – 11:30AM

Session 2

Case Study: Halifax North End Community Health Centre – Overlook Initiative for Housing: The Overlook Supportive Housing and Harm Reduction Initiative For Adults and Active Substance Users

Moderated by: Heather Binkle, Executive Consultant, CarePartners

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The Overlook, a new ground-breaking harm reduction, peer supported housing project in Halifax will house 65 individuals who struggle with active and problematic drug and/or alcohol use; as well, many have chronic health conditions, a lengthy experience with homelessness, and/or are actively engaged in sex work.

The Overlook staff are trauma informed, understand addiction, and endeavour to ensure each individual is able to live there with more dignity as they try to recover and turn their lives around.

Key Session Takeaways Include: 

  • How is staffing managed to ensure adequate and timely support for a multitude of services

  • How are systems and programs rolled out, and how have they been viewed by residents

  • How were partnerships established, how are they maintained, and how are they funded

  • What lessons learned are they seeing on the ground

EJ Davis
Director of Housing, North End Community Health Centre

Heather Jarvis
Manager of Supported Housing, North End Community Health Centre

11:30 AM

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11:30AM – 11:45AM

Break

Morning Break

11:45 AM

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11:45AM – 12:30PM

Session 3A

Case Study: Gateway Community Health Centre – Community Led Diversion Strategies for Decreasing Emergency Room Visits 

Moderated by: Brett Williams, Registered Psychologist, Saskatoon Community Clinic

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Unattached patients have an over reliance on emergency room use, particularly those with chronic diseases. With more and more patients seeking care, and without a family physician, we are seeing more and more stress on hospital emergency services.  

To mitigate these stressors, and improve the health of their local community, Gateway Community Health Centre developed a successful strategy to provide more services, especially those struggling with Chronic Disease Management issues.  

Key Session Takeaways Include: 

  • Practical strategies for creating a system that can capture unattached patients in your community 
  • The importance of partnering with OHTs to develop a community wide approach and processes to capture the most critical patients for success  
  • How the program led to an 86% drop in EM usage post entry into the program 
  • The road ahead, and how they are adapting on the ground 

Mayo Hawco
Executive Director, Gateway Community Health Centre

Julia Swedak
Director of Quality & Knowledge Management, Gateway Community Health Centre

Trixie Barrow
Nurse Practitioner, Gateway Community Health Centre 

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11:45AM – 12:30PM

Session 3B

Equity Diversity and Inclusion (EDI): Best Practices and Lessons Learned for Providing Culturally Appropriate Care and Acceptance in Communities

Moderated by: Cheryl San Juan, Consultant, Accelerated Change Transformation Team, Alberta Medical Association

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All healthcare organizations are committed to EDI, though they are not always effective in executing those practices.  

Delivering care that is sensitive to EDI is essential, but difficult in practice. In this session we look at how you and your team can deliver effective care to their diverse communities while remaining humble and open to feedback.    

Key Session Takeaways Include: 

  • Negotiating and meeting the changing language around EDI  
  • How to communicate with patients and the public where health equity is a serious issue 
  • How to demonstrate to the community you are progressing 
  • How smaller organizations can adapt  

Axelle Janczur (she, her)
Executive Director, Access Alliance Multicultural Health & Community Services 

12:30 PM

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12:30PM – 01:15PM

Break

Lunch

01:15 PM

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01:15PM – 02:00PM

Session 4A

Case Study: Klinic Community Health – Community Led Initiatives to Address the Gaps in Clinical and Mental Health and Addiction Resources

Moderated by: Cheryl San Juan, Consultant, Accelerated Change Transformation Team, Alberta Medical Association

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The Mobile Withdrawal Management Services, or MWMS, is a mobile detox and stabilization clinic for individuals who reside in Winnipeg, East St. Paul and West St. Paul. The program focus is currently on individuals 18 years and older who are voluntarily looking for supports to withdraw from any substance while remaining in the community. This program is unique to Manitoba and was started in September 2019 as a result of  the VIRGO report which identified significant gaps in both clinical and mental health resources for those struggling with addiction.  

Running 365 days a year and staffed by health and social support workers, psychiatric nurses, a program coordinator/addiction counsellor and a physician, it offers resources that include peer support, cultural support, groups and trauma counselling. Access to harm reduction supplies such as Naloxone kits (and teaching), safe injection kits and condoms are always available. Klinic has established partnerships with AFM, Peer Connections MB, The 24 hour Klinic Crisis Line, RAAM and the University of Manitoba Addiction Fellowship program to name a few.   

Key Session Takeaways Include: 

  • How is the program structured, and how are the services delivered 
  • How the program will evolve and grow based on our internal learnings and ongoing feedback provided directly by the clients we support.  
  • What are some of the secrets to the program’s success and how are barriers removed to ensure more equitable service delivery 
  • What advice they have for other communities looking to embark on similar programs 

Andrew Lodge
Medical Director, Klinic Community Health 

Kelly Surbey
Program Coordinator/Addiction Counsellor, Klinic Community Health

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01:15PM – 02:00PM

Session 4B

Housing Solutions That Deliver Positive Health Results

Moderated by: Carly Weeks, Health Reporter, The Globe and Mail

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As far as social determinants of health, housing is number one. Housing formerly unhoused individuals, or improving the living conditions of those in poverty, will lead to healthier communities. Building a housing continuum of care that suits the needs of your community is vital to ensure you can provide the right support, to the right persons, at the right time. 

Key Session Takeaways Include: 

  • Which options are seeing success, and what expected and unexpected challenges have we faced 
  • How has a healthcare strategy impacted healthcare needs and support 
  • What are the key factors you need to be aware of when developing an integrated health care and housing strategy  

Steven Richardson
Director, Housing, The Alex

Shannon Shoemaker
Program Lead, Pathways to Housing, The Alex 

Tara Pratt
Program Lead, Abbeydale and Prelude Place Based Supportive Housing Programs, The Alex 

02:00 PM

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02:00PM – 02:45PM

Session 5A

Case Study: Saskatoon Community Clinic – The Link Between Group Programming and Health

Moderated by: Sophie Bart, Executive Director, Canadian Centre for Accreditation

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The Saskatoon Community Clinic (SCC) is a primary health care service provider that operates under a co-operative model to deliver care focused on healthy lifestyles, disease prevention, patient education, and diagnosis and treatment. 

Key Session Takeaways Include: 

  • Learn how SCC’s group programming is helping our clients develop skills to take care of their own health  
  • How they are improving their overall wellbeing  
  • How they are reducing their sense of social isolation 

Lisa Clatney
Executive Director, Saskatoon Community Clinic 

Brett Williams
Registered Psychologist, Saskatoon Community Clinic 

Trudy Myers
Therapies Department Head, Saskatoon Community Clinic

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02:00PM – 02:45PM

Session 5B

A Should-Be Best Practice: A Successful Indigenous-Mainstream Partnership Model in Health and Social Service Program Delivery

Moderated by: Heather Binkle, Executive Consultant, CarePartners

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This session will explore several different ways Indigenous and non-Indigenous Organizations have partnered in Niagara to begin deconolozing supports in several areas of children’s services.

Marcella Blanchard
FASD Program Coordinator & Coordinated Service Planner, Aboriginal Health Centre, Hamilton

Ashley Hardman
System Lead, Contact Niagara

02:45 PM

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02:45PM – 03:00PM

Break

Afternoon Break

03:00 PM

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03:00PM – 03:45PM

Session 6

Teamwork Makes the Dream Work: An Enhanced Collaborative Care Team for Successful Transitions Home

Moderated by: Carly Weeks, Health Reporter, The Globe and Mail

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Key Session Takeaways Include:

  • Identify methods to strengthen partnership when trying to find solutions with multiple stakeholders
  • Describe the knowledge translation process used to create a bridge between system issue and the solution(s) to address it
  • Explore strategies to support a sustainable care system within interorganizational care environment

David Fry
Vice President Client Services, VHA Home Healthcare

Chantel Marshall
Director, Integrated Health Systems & Partnerships, Spectrum Health Care

Jennifer Sampson
Director, Seniors & Aging, WoodGreen Community Services, Michael Garron Hospital

03:45 PM

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03:45PM – 03:50PM

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Closing

Closing Comments from the Co-Chairs

Cheryl San Juan
Consultant, Accelerated Change Transformation Team, Alberta Medical Association

Carly Weeks
Health Reporter, The Globe and Mail

03:50 PM

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03:50PM - 04:30PM

Activity

Interactive Networking Trivia Session – Kahoot!

Day 2

Wednesday, April 05, 2023

All times below are Eastern Time
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09:00AM – 09:30AM

Online

Registration

09:30 AM

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09:30AM – 09:45AM

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Opening

Opening Comments from the Co-Chairs

Cheryl San Juan
Consultant, Accelerated Change Transformation Team, Alberta Medical Association

Carly Weeks
Health Reporter, The Globe and Mail

09:45 AM

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09:45AM – 10:30AM

Session 7

Research Insights: Predictors of Nurse Retention in Home and Community Care Settings

Moderated by: Cheryl San Juan, Consultant, Accelerated Change Transformation Team, Alberta Medical Association

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Retention of ​care providers is a persistent area of concern for home and community managers. ​Nurses and personal support workers are fundamental to delivery of services, and being aware of their job satisfaction, or dissatisfaction, can enable staffing managers to preemptively avoid losing vital staff.  

Surveying staff from a representative community, researchers were able to determine certain predictors in retention, and ​learn from staff strategies and suggestions to proactively address their concerns.  

Key Session Takeaways Include: 

  • What were the findings and the major lessons learned 
  • What were the major predictors to leave ​and how do they differ among types of care providers 
  • ​What keeps staff in homecare and what are their suggestions to help retention 
  • How staffing managers can respond to retain key staff 

Amy Hallaran
Professor, Fleming College, Trent University

10:30 AM

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10:30AM – 11:15AM

Session 8

Primary Care and Home Care: Ingredients for Stronger Integration and Improving Patient Care

Moderated by: Heather Binkle, Executive Consultant, CarePartners

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Healthcare continues to become more complex, and home and community care organizations are seeing this play out daily. To provide better care, it is becoming more important to have the tools necessary to provide the most effective standards of care.

Improving patient care requires better integration between primary and home care. And while we are seeing this trend play out, there is much more to do, with better integration from technology leading to improved patient experience at home.

Key Session Takeaways Include:

  • How primary care practitioners would benefit from home care provider remote patient monitoring systems to improve patient health outcomes, decision support and strengthen interdisciplinary team-based care
  • Why seamless integration is important for home care patients with complex health needs or treatment-based episodes of care
  • What principles are critical to build integrated digital solutions between home care and primary care

Janet Daglish
National Director, Business Development, Government Relations, Bayshore HealthCare

Christopher Sulway
Chief of Strategy, Growth & Stakeholder Relations, OntarioMD

11:15 AM

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11:15AM – 11:30AM

Break

Morning Break

11:30 AM

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11:30AM – 12:15PM

Session 9

Case Study: L’Hôpital Montfort and Ottawa Paramedics Services – Integration Partnership to Improve Emergency Department Patient Flow

Moderated by: Brett Williams, Registered Psychologist, Saskatoon Community Clinic

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Delays in paramedic offloads has been a challenge across most jurisdictions in Canada. In order to reduce the delays, and free up paramedic resources to go back to the community, l’Hôpital Montfort and the Ottawa Paramedics Services created a pilot program to improve patient care and flow within the emergency department.

This was achieved by deploying 4 Primary Care Paramedics in Montfort’s Emergency Department, providing 12-hour coverage during specific times, seven days a week.

Patients’ care can now be transferred from the transporting paramedic crew to the paramedic trained in the Emergency Department and working with clear medical directives. This allows the paramedic crew to return to the community so they can be available for the next call

Key Takeaways and Insights Include:

  • How the partnership was developed, structured, and executed
  • What is the new scope of practice for the integrated paramedics in the ED
  • What were the outcomes, and what were the lessons learned

Valérie Dubois-Desroches
Director, Critical Care Services & Patient Flow, Hôpital Montfort

Manon Laverne
Program Manager, Ottawa Paramedic Services

12:15 PM

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12:15PM – 12:30PM

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Opening

Closing Comments from the Co-Chairs

Cheryl San Juan
Consultant, Accelerated Change Transformation Team, Alberta Medical Association

Carly Weeks
Health Reporter, The Globe and Mail

Ongoing Call for
Speakers

This is your opportunity to share your knowledge and experience with other health care professionals.

Please email us at info@sparkconferences.com to receive more information.

We look forward to receiving your submissions!

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