2024 Agenda

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Thursday

April 04, 2024

All times below are Eastern Time
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08:45AM – 09:15AM

Online

Registration

09:15 AM

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09:15AM – 09:30AM

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Opening

Opening Comments from the Chair

Heather Binkle
Executive Consultant, Care Partners

09:30 AM

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09:30AM – 10:15AM

Session 1

Opening Keynote
Community Healthcare Leadership Approaches to Support Quality of Care Challenges

Moderated by: Heather Binkle, Executive Consultant, Care Partners

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Home and Community Care is vital for the health of our local communities. In many cases, it’s the only healthcare some of our patients receive. The care we provide in the community is a great source of pride to those that provide it, and those that receive it.

With strained budgets, uncertain funding, and staffing challenges, there are of course concerns, but with the positivity community leaders hold, and the right leadership principles, we can continue to provide and expand care where our patients live.

Key Session Takeaways Include:

  • The importance of understanding the entire focus of care for your organization, and how you fit into the community
  • Working with various stakeholders, including Ministries, private funders, and care providers
  • Strategies for leading staff – and volunteers – to provide care under trying circumstances
  • Where leaders should direct their attention, and how to listen to those “on the ground”
  • Lessons learned for the next generation of leaders

Andrea Thompson
VP Long Term Care, Hospice and Community Care, Kensington Health

10:15 AM

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10:15AM – 11:00AM

Session 2

Trauma-Informed De-Escalation Education for Safety and Self-Protection (TIDES)

Moderated by: Kim Miller-Utley, Clinical Director Health Care Solutions, SE Health

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The CAMH Education Services team has developed a Trauma-Informed De-Escalation Education for Safety and Self-Protection (TIDES) training program to help staff address and de-escalate challenging situations through prevention, trauma-informed practice, collaborative communication, and respectful responses.

Learn how de-escalation principles can be applied across the healthcare system.

Key Session Takeaways Include:

  • What does a trauma-informed de-escalation approach look like?
  • Best practices in assessing and responding to an escalation.
  • What has been CAMH’s experience using this approach, and what does CAMH hope for this program in the future?

Erin LeDrew
Manager of Partnerships & System-Based Continuing Professional Development Education Department, CAMH

11:00 AM

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11:00AM – 11:15AM

Break

Morning Break

11:15 AM

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11:15AM – 12:00PM

Session 3

Innovations in Pediatric Home Care: How Creating a System That Maximizes Pediatric Home Care Benefits Families and Healthcare Organizations

Moderated by: Heather Binkle, Executive Consultant, Care Partners

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There continues to be a great deal of emphasis on home care for our aging population. And while this is important, there are important considerations for increasing home care for pediatric patients as well.  

This not only saves healthcare dollars, but also provides less stress on families and children, particularly children with complex needs.  

In response to these important needs, CHEO has implemented numerous initiatives aimed specifically at improving care for children and youth at home and at school.  

Key Session Takeaways Include: 

  • Why ensuring access to care in the home and in school provides better outcomes 
  • How pediatric homecare is being transformed to meet the unique needs of children and youth with medical complexities  
  • How homecare can be integrated within the acute care setting to avoid increased hospitalization and emergency visits  
  • Success stories and patient and caregiver feedback that is helping to evolve pediatric home care 

Valerie Albert
Director, Home and Community Care, CHEO

12:00 PM

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12:00PM – 12:45PM

Break

Lunch

12:45 PM

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12:45PM – 01:30PM

Session 4A

Community Connections: Building Community Support Networks That Improve Quality of Life in Rural and Vulnerable Communities

Moderated by: Kim Miller-Utley, Clinical Director Health Care Solutions, SE Health

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Under the guidance of Northwood, Victoria County Home Support Services has been working with community leaders to build a robust social structure that supplements the foundational services of provincially funded Home Care. By leveraging the organizational infrastructure of their Agency with existing local resources in their region in Cape Breton, NS, VCHSS Community Connections is bringing quality of life programming to geographically vulnerable seniors in discrete, effective, and meaningful ways.   

This is an integrated and coordinated program, with many lessons that are applicable to any jurisdiction. From funding to care delivery, this has been a coordinated effort that is showing real value to residents in the community.  

Key Session Takeaways Include: 

  • Some of the key challenges surrounding the planning and implementation of the program, including geography, volunteer capacity, and funding  
  • How the program is addressing food security, loneliness, personal care, and other key community needs to age well at home 
  • What improvements they are seeing in their community, and where they see the project(s) moving forward 
  • Key lessons and takeaways to implement a similar program in your community 

Jennifer Ripley
Coordinator, Community Connections Program, Northwood Care

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12:45PM – 01:30PM

Session 4B

Fostering Intergenerational Activities to Improve Lifestyle and Social Cohesion

Moderated by: Heather Binkle, Executive Consultant, Care Partners

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Link Generations is a program that originated in Maryland USA. Circle of Care has been working with its founder, Lori Marks, over the past couple of years to bring the program to our GTA clients.

The mission of the Link Generations program is to engage isolated older adults in interactive conversations with youth to learn about different perspectives and overlapping experiences. This program provides meaningful social opportunities to participants with intergenerational conversations that benefit all age groups. Adult participants feel a sense of purpose by helping young people learn life lessons and at the same time mitigate feelings of loneliness and social isolation. Young participants practice social skills, get to appreciate history from someone who lived through it, learn about resilience, and improve their attitudes toward aging.

Key Session Takeaways Include:

  • How intergenerational programming can be a useful tool with multiple benefits, for both youth and seniors
  • Insights about how youth and seniors were recruited for the program, and how to appeal to both of these target audiences to participate in this type of programming
  • How these types of programs can fit within the larger efforts to combat social isolation among seniors

Lisa Rae
Director of Volunteer and Community Programs, Circle of Care, Sinai Health

Lori Marks
Founder and Executive Director, Link Generations

01:35 PM

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01:35PM – 02:20PM

Session 5A

Vision Loss Rehabilitation Canada (VLRC) and the AI Retinal Screening Program

Moderated by: Kim Miller-Utley, Clinical Director Health Care Solutions, SE Health

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Vision Loss Rehabilitation Canada (VLRC) has developed an AI Retinal Screening Program that ensures underserved, rural, remote, and Indigenous communities have equitable access to comprehensive, high-quality, and culturally respectful eye care through AI-mediated screening.

The AI retinal Screening Program utilizes innovative Artificial Intelligence (AI) technology to facilitate cost-effective and scalable diabetic retinopathy screenings, reduce barriers to access to care, and enable early detection and treatment of this sight-threatening and life-altering condition. The initiative is uniquely designed to be mobile, shareable, and accessible. It is capable of reaching remote areas and offers the advantage of requiring minimal training for the facilitators.

Key Session Takeaways Include:

  • How new technology such as handheld fundus cameras and AI software is able to be deployed in rural and remote communities – at a lower cost
  • How they were able to partner and train community caregivers to operate the cameras, and how its use is effective at early detection of diabetic
  • How partnerships with other stakeholders, including the Ministry of Health who is funding it, has been essential to their success
  • How they are looking to expand to other areas of Ontario, and Nationally

Josie McGee
VP, Healthcare Innovation, Vision Loss Rehabilitation Canada (VLRC)

Caitlin Lazarus
National Director, Eye Health Screening, Vision Loss Rehabilitation Canada (VLRC)

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01:35PM – 02:20PM

Session 5B

The Circle of Care Preceptorship Program: Supporting PSWs to Support Your Community Patients

Moderated by: Heather Binkle, Executive Consultant, Care Partners

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In early Fall 2023, Circle of Care introduced a new program that seeks to achieve multiple benefits for PSWs, clients and the organization, entitled The Preceptorship Program.

Now, as part of their onboarding process, newly hired Personal Support Workers (PSWs) will receive a shadow support during two client visits, guided by a trained PSW Preceptor.

The purpose of this program is to offer the new PSWs reinforcement and coaching in real-time during client care, increasing the new hires’ confidence in working independently in the community and helping build a sense of belonging with Circle of Care.

We are pleased to have graduated four groups of certified Preceptors in 2023 who took part in a hybrid digital and in person training program to arm them with the skills to coach peers.  This opportunity enables high-performing Circle of Care PSWs to cultivate new professional skills and advance their careers while also providing support to their colleagues in delivering exceptional client care.

Key Session Takeaways Include:

  • To survive during the HHR crisis, a home and community care organization has to figure out not just how to attract new staff, but how to retain them. Even if successful marketing results in a high number of good applications, this doesn’t necessarily translate into long-term hires. Specific tactics to ease and enhance the PSWs’ journey (from onboarding to senior experience at the organization) need to be developed to improve job satisfaction and improve retention and client services.
  • Onboarding experience and first several months on the job are some of the most stressful time for new PSWs – time when they are most likely to leave. This is why it is crucial to come up with strategies to ease this period for them. Preceptorship programs offer the new hires support, sense of a professional community, and ensure they feel confident in their new job.
  • PSWs are eager to share their experience and take on leadership roles – having programs that give them these opportunities increases retention and ensures best practices are being shared with new hires.

Teresa Bryson
Organizational Learning and Development Manager, Circle of Care

Muna Sheerin
Professional Practice Lead- Client Services, Circle of Care

02:20 PM

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02:20PM – 02:45PM

Break

Afternoon Break

02:45 PM

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02:45PM – 03:30PM

Session 6

Navigating Challenges in Integrating New Technologies into Healthcare Systems

Moderated by: Heather Binkle, Executive Consultant, Care Partners

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The role of technology in healthcare continues to gain traction. Delve into the multifaceted challenges associated with the adoption of new technologies, in particular, the financial implications, with a focus on the cost-related hurdles, and the importance of end-user involvement in the development process.

Key Session Takeaways Include:

  • Cost Challenges: Gain insights into strategies for cost-effective technology adoption, innovative funding models, and the identification of long-term financial benefits.
  • End-User Involvement: Discussion will revolve around the impact of user-centric design on technology acceptance, usability, and overall effectiveness in real-world healthcare settings.
  • Barriers for innovation: Develop a comprehensive understanding of the obstacles hindering the seamless integration of new technologies while gaining valuable insights into strategies for overcoming these challenges and fostering a more sustainable and user-friendly approach to healthcare technology adoption.

Catherine Laing
Executive Director, Dr. Barrie Strafford Centre for Learning, Innovation & Quality (Calgary, AB)

Kristina Beyaert
BN, RN, Executive Director, The Brenda Strafford Foundation

03:30 PM

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03:30PM – 04:15PM

Session 7

Embracing Kindness: Pioneering Innovations In Quality Care 

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While prioritizing high- quality care for communities remains the ultimate goal for healthcare providers, the journey towards achieving this is not without obstacles. Limited resources, funding gaps, and various other challenges means reaching that goal can be difficult. The path to achieving these outcomes can vary significantly. 

Join in the discussion as we learn how one organization engaged in some innovative initiatives to improve the quality of care to their patients.

Key Session Takeaways Include:

  • How to improve patient experience by improving continuity of care, reducing transitions in care and reducing missed visits and virtually eliminating service wait times 
  • How improved employee satisfaction and retention occurred through a unique scheduling process and enhanced team approach 
  • Improved integration, collaboration and efficiencies while building system capacity and support by leveraging the existing health human resources

Breann Hall
Director, Retirement & Community Care, Fairview Parkwood Communities

Lorna Chisholm
Clinical Coordinator, Fairview Parkwood Communities

Stephanie Silva
Resource Coordinator, Fairview Parkwood Communities

04:15 PM

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04:15PM – 04:20PM

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Closing

Closing Comments from the Chair

Heather Binkle
Executive Consultant, Care Partners

Ongoing Call for
Speakers

This is your opportunity to share your knowledge and experience with other health care professionals.

Please email us at info@sparkconferences.com to receive more information.

We look forward to receiving your submissions!

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