Agenda

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Day 1

Wednesday, June 22, 2022

All times below are Eastern Time
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02:30pm – 03:00pm

Log In

Registration

03:00 PM

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03:00pm – 03:15pm

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Welcome

Opening Comments from the Chair

Cheryl San Juan
Director, Primary Health Care
The Alex

03:15 PM

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03:15pm – 04:00pm

Session 1

Leading at a Distance: How Increased Remote Care Has Impacted Leadership Models

Moderator: Cheryl San Juan, Director, Primary Health Care, The Alex

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Covid has forced us to work more remotely, challenging our delivery models. While there were many challenges along the way, one of those challenges is leading teams with reduced face-to-face interactions.

Post-Covid, we expect that remote working environments will continue to be the norm, even as restrictions ease. We must therefore look at our leadership and management experiences and build models that reflect the new reality.

Key Session Takeaways Include:

  • • What were the biggest leadership and delivery challenges over the past two years?
    • What adjustments were made, and how has leadership style changed?
    • As you adjust, how to correct errors quickly to ensure long-term success?

James Challman
Chief Executive Officer
Greater Vancouver Community Services Society

04:00 PM

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04:00pm – 04:45pm

Session 2

Meeting Future Nurse Staffing Challenges in Home and Community Care

Moderator: Julia Scott, Director, Innovation & Program Initiatives, WeRPN

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The world is changing, and so too are the community health challenges we are facing. As front-line caregivers and administrators, we need to be aware of and prepared for the future challenge of ensuring we have the nurses we need to provide timely and effective home and community care.

Key Session Takeaways Include:

  • What are the nursing challenges facing home and community care?
  • What creative solutions are we seeing in other jurisdictions, including internationally?

Dianne Martin
CEO, WeRPN, Registered Practical Nurses Association of Ontario

04:45 PM

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04:45pm – 05:00pm

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Closing

Closing Remarks From the Chair

05:00 PM

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05:00pm – 06:00pm

Activity

Networking Icebreaker

Day 2

Thursday, June 23, 2022

All times below are Eastern Time
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09:15am – 09:45am

Log In

Registration

09:45 AM

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09:45am – 10:00am

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Welcome

Opening Remarks from the Chair

Cheryl San Juan
Director, Primary Health Care
The Alex

10:00 AM

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10:00am – 10:45am

Session 3

New Brunswick Minister of Social Services
Aging in Place: The Role of Home Care for Delivering Better Outcomes and Quality of Life

Moderator: Cheryl San Juan, Director, Primary Health Care, The Alex

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With demographic projections showing a higher proportion of senior Canadians, paying attention to their expected needs is paramount for health care leaders. This is the impetus for greater attention on aging in place models, one New Brunswick is committed to, and is showing the highest satisfaction rate in the country.

Key Session Takeaways Include:

  • What are the key factors driving home care, and the critical success factors?
  • How can a successful program be implemented to ensure high satisfaction scores?
  • Where are the greatest challenges, and what can be done to overcome them?

Elizabeth Dubee
Assistant Deputy Minister of Social Development,
Government of New Brunswick

10:45 AM

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10:45am – 11:30am

Session 4

Mobile Integrated Health: Finding Ways to Improve Care in Our Communities

Moderator: Terrence Sooley, Director of Conference Production and Development, Spark Conferences

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Access to health care when and where people need it is an ongoing challenge for our rural and northern communities. Inter-professional primary health care teams are working to address this by helping patients receive the care they need in their homes and communities.

By effectively moving care into the community in rural and northern regions, it will help ensure a stronger future for the health of populations, aligned with better outcomes, better patient satisfaction, improved provider experience and better cost-effectiveness.

Key Session Takeaways Include:

  • Exploring mobile integrated health – a highly relevant, adaptive strategy that enables mobile medical care in a community to ease emergency department visits, reduce hospital admissions, and expand long-term care options for vulnerable and underserved populations.

Matthew Crossman
Vice President, Operations
Medavie Health Services

11:30 AM

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11:30am – 12:15pm

Session 5A

Community Paramedicine: Meeting Local Needs

Moderator: Bronwyn Underhill, Director, Health Promotion & Community Engagement, Parkdale Queen West Community Health Centre

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The Community Paramedicine Model of Care has been utilized by Emergency Medical Services in Canada for 20+ years with many successes. Community Paramedicine (CP) is flexible by design and well-suited to meet health care needs in communities across Canada, from rural and/or remote settings to densely-populated urban centers.

This panel will discuss the opportunities and lessons learned they experienced when implementing CP programming in their areas.

Key Session Takeaways Include:

  • How CP programming is keeping patients out of emergency departments and decreasing ambulance transports
  • How to set yourself up for successful deployment
  • Identifying local priorities and a service menu to meet them
  • Key stakeholder engagement including collaboration with Home and Community Care partners

 

Erika Stebbings
Manager Community Paramedicine – Emergency Medical Services, Saskatchewan Health Authority

Sherri Julé
Director EMS – North, Provincial Community Paramedicine Programs, Saskatchewan Health Authority

Marty Mako
Commander of Mobile Integrated Health
Niagara EMS

Donald MacLellan
Director, Mobile Integrated Healthcare,
Medavie Health Services

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11:30am – 12:15pm

Session 5B

Lessons Learned from the Virtual Care Together Design Collaborative

Moderator: Cheryl San Juan, Director, Primary Health Care, The Alex

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The pandemic has proven the importance of having virtual care as an integrated part of the health care system to aid in care delivery and address system challenges. As way to respond to the national mandate to accelerate efforts to meet the health care needs of Canadians through virtual care, Healthcare Excellence Canada (HEC) and Canada Health Infoway (Infoway) partnered to develop the Virtual Care Change Management Program— a program designed to develop and expand virtual care across Canada while also shifting care closer to home.

The program involved two areas of programming: i) Clinician Change Management Project- aimed at sharing tools and resources to enhance virtual care delivery, use and optimization for clinicians; ii) Patient Digital Health Literacy Project- aimed at improving digital health literacy for Canadians.

In this session, speakers Haley Warren, from Healthcare Excellence Canada, and Morenike Akinyemi, from Canada Health Infoway, will showcase the lesson learned from the implementation of the Virtual Care Change Management Program.

Key Session takeaways:

  • Discover lessons learned from the Virtual Care Change Management Program, including the Clinician Change Management Project and the Patient Digital Health Literacy Project
  • Discuss the challenges and barriers to delivering safe, equitable and high-quality virtual care in Canada
  • Reflect on the future opportunities to expanding and maintaining virtual care in Canada 

Haley Warren
Senior Program Lead,
Healthcare Excellence Canada

Morenike Akinyemi
Project Manager, Virtual Care Programs,
Canada Health Infoway

12:15 PM

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12:15pm – 01:00pm

Break

Lunch

01:00 PM

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01:00pm – 01:45pm

Session 6

Office for the Seniors Advocate For British Columbia:
Taking a Multipronged Approach to Address the Challenges Facing Seniors

Moderator: Jennifer Schipper, Founder and President, Arc Communications

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In 2013, British Columbia established a dedicated and independent advocate for seniors, to monitor systemic issues, provide referrals and advocate for the best interest of seniors in BC.

Collaborating with service providers, as well as health authorities and providers, the office works to improve the effectiveness and efficiency of health outcomes. Taking a holistic approach, the Advocate monitors and advises on health care, housing, income supports, community support and transportation.

The office has a council of advisers with seniors from diverse backgrounds, ages, geographical areas, and cultures to provide advice on what they see is in the best interest of seniors.

Key Session Takeaways Include:

  • The impetus for creating the office and parameters of the Advocate
  • What were the early challenges and successes, and the response from seniors and caregivers?
  • How partnerships, collaborations and coordination was established, and services delivered
  • How taking a multipronged approach was essential to improving quality of life and delivering consistent long term health outcomes
  • How to establish a similar office across the country

Isobel Mackenzie
Seniors Advocate, Office of the Seniors Advocate British Columbia

01:45 PM

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01:45pm – 02:30pm

Session 7A

Seniors’ Initiatives: Responding to The Increasing Complexity of Seniors At Home

Moderator: Merrill Cooper, Director, Research and Evaluation, The Alex

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Seniors’ health requires new thinking to ensure a higher quality of life. They are more likely to be frail and more prone to falls and incapacitation.

Fortunately, more communities are doing research into the health of seniors, and how to measure and respond to their needs.

The Alex began collecting data in 2020 and have found no increase in social isolation because of the number of resources they have provided the community, including involving wrap-around teams.

Key Session Takeaways Include:

  • What did The Alex frailty study show in terms of senior health risks?
  • How can we use different scores to measure frailty and provide targeting care, such as wellness checks?
  • How can we connect seniors with resources to deal with their health?

Cheryl San Juan
Director, Primary Health Care
The Alex

Merrill Cooper
Director, Research & Evaluation
The Alex

Valerie Rains
Team Lead,
The Alex

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01:45pm – 02:30pm

Session 7B

Caregivers: Optimizing the Caregiver Role in Community Health

Moderator: Terrence Sooley, Director of Conference Production and Development, Spark Conferences

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Caregivers play an increasingly important and vital role in the community and home care. They are called upon to perform many of the important functions well-trained nurses and sometimes doctors must do.

And while this will – and should – continue, how to optimize the environment to ensure long-term success, while mitigating the potential for burnout, is becoming increasingly complex.

Key Session Takeaways Include:

  • How we can more effectively include caregivers into our circle of care
  • Where the biggest opportunities and challenges are
  • How we can protect caregivers from burnout as we increasingly rely on them

Kristie Clark
Director of Home Care
Greater Vancouver Community Services Society

02:30 PM

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02:30pm – 02:45pm

Break

Break

02:45 PM

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02:45pm – 03:30pm

Session 8A

Adapting and Responding to the Unique Role of Community Health Centres in Communities

Moderator: Marty Mako, Commander of Mobile Integrated Health, Niagara EMS

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The Covid pandemic amplified the need for robust, accessible, and responsive community healthcare infrastructure. Community Health Centres (CHCs) play a unique role across Canada in responding to emerging issues in an equity-focused manner at both a local and regional level.

From social inclusion to harm reduction approaches, mobile health services, and ongoing advocacy for clients, community healthcare plays a vital role in keeping our neighbourhoods  and most marginalized communities healthy.

Key Session Takeaways:

  • How Parkdale Queen West CHC responded to the COVID crisis at a local and regional level
  • How PQWCHC ramped up their response capabilities to meet shifting demands for a multitude of services
  • The valuable role of CHCs as partners in service planning and delivery

Bronwyn Underhill
Director, Health Promotion & Community Engagement
Parkdale Queen West Community Health Centre

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02:45pm – 03:30pm

Session 8B

Community Coordination and Engagement: Lessons Learned from the Front Lines of the Vaccine Roll Out

Moderator: Nicole Blackman, Provincial Director, Ontario ICS Program, Indigenous Primary Health Care Council

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In the rush to vaccinate as many people as possible, community engagement was at the forefront of the messaging – and the action. And while some communities were open and eager for vaccinations, there were also communities that were hesitant, especially at-risk communities. In Scarborough, local hospitals, communities, and grassroots groups came together during the pandemic to get vaccines to the most vulnerable.

Key Session Takeaways Include:

  • How organizations and communities can shift from silos to ecosystems
  • Why – and how to engage grassroots community members to be full partners
  • What were some of the key learnings and emerging opportunities going forward?

Amanda Ottley
Professor, Arizona State University
Founder, Pamoja Institute for Community Engagement and Action

Michele James
Vice-President, People and Transformation
Scarborough Health Network

Lynn Muir-Wheeler
Director – Community Health Teams, Community Health Program
Scarborough Centre for Healthy Communities

Amanda McEachern Gaudet
Assistant Teaching Professor, Ontario Tech University Faculty of Business and Information Technology

03:30 PM

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03:30pm – 04:15pm

Session 9

Addiction and Mental Health: Lessons Learned in Providing Care in the Community

Moderator: Cheryl San Juan, Director, Primary Health Care, The Alex

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Across Canada, in both rural to urban communities, we are seeing higher rates of addiction and poorer mental health. There have been differing responses to this crisis, some more successful than others, and some more context driven.

This cross-country check-up will look at the areas of concern and the successful responses some communities experienced.

Key Session Takeaways Include:

  • What the unique challenges we are seeing in addiction responses are
  • How we can ensure services are provided to ease the acute situations
  • How communities are providing opportunities for patients to return to health

Jen Eyford
Associate Director of Mental Health, Addictions & Outreach
The Alex Community Health Centre

04:15 PM

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04:15pm – 04:30pm

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Closing

Closing Remarks from the Chair

Cheryl San Juan
Director, Primary Health Care
The Alex

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