{"id":49,"date":"2024-11-15T11:15:18","date_gmt":"2024-11-15T16:15:18","guid":{"rendered":"https:\/\/sparkconferences.com\/development\/?page_id=49"},"modified":"2026-05-13T15:03:16","modified_gmt":"2026-05-13T19:03:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/sparkconferences.com\/development\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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________________<\/p>\n

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[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”||120px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ custom_padding=”50px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#7F7F7F” text_font_size=”19px” text_line_height=”2em” header_2_font=”Inter|800|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.2em” custom_margin=”|||” custom_padding=”||25px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/span><\/span><\/span><\/h2>\n

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In Person Attendance<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” hover_enabled=”0″ toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|desktop” body_font_size_tablet=”15px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ border_width_all_tablet=”” border_width_all_phone=”3px” border_width_all_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Where will the conference take place?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The National Healthcare Business Development Conference\u00a0will take place at\u00a0a location to be determined within the Greater Toronto Area and will be streamed live online for anyone wishing to attend virtually.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When can I book my hotel room?” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

More details will be announced once a venue is confirmed.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What amenities are available?” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

More details will be announced once a venue is confirmed.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I travel to the hotel venue?” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

More details will be announced once a venue is confirmed.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Parking options” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

More details will be announced once a venue is confirmed.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I switch to virtual attendence?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Should you wish to change your registration from in-person to virtual, please email us at info@sparkconferences.com.<\/p>\n

Changing from in-person to virtual at least 4 business days prior to the event date:<\/strong><\/p>\n

The full amount of your in-person registration will be refunded. Purchasing a new registration at the current rate is required.<\/p>\n

Changing from in-person to virtual within 3 business days of the event date:<\/strong><\/p>\n

Within 3 business days, there are no refunds or credits for transitions from in-person to virtual. However, if you wish to attend the event virtually, please email info@sparkconferences.com so we can provide your unique link to access the virtual platform.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I am attending in-person. Do I also have access to the virtual platform?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

If you need access, please contact us at info@sparkconferences.com. Access is available upon request but not automatically included.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ custom_padding=”70px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” header_3_font=”|800|||||||” header_3_text_color=”#000000″ header_3_font_size=”31px” header_3_line_height=”1.2em” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Virtual Attendance<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|desktop” body_font_size_tablet=”15px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Do I need a Zoom account?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]<\/p>\n

A Zoom account and downloading the Zoom Workplace<\/strong> application is recommended to fully experience the virtual event and participate in Q&A, but it is not required.<\/p>\n

You may open a Zoom account for free here<\/a>, and download the application here<\/a>. If you already have a Zoom Account, please ensure it is updated to the latest version by opening the Zoom application on your desktop, clicking your profile icon in the top-right corner, and selecting \u201cCheck for Updates\u201d.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where is the login information?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Your login details are included in your event ticket, which was sent to you upon registration.<\/p>\n

If you registered a colleague to attend, the event ticket\u2014containing their unique access link\u2014was sent directly to them. As the purchaser, you will not receive this information on their behalf.<\/p>\n

If your colleague did not receive their ticket, please contact us at info@sparkconferences.com, and we\u2019ll be happy to resend it.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ custom_padding=”70px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” header_3_font=”|800|||||||” header_3_text_color=”#000000″ header_3_font_size=”31px” header_3_line_height=”1.2em” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

General Questions<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|phone” body_font_size_tablet=”16px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ border_width_all_tablet=”” border_width_all_phone=”3px” border_width_all_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”What is the best way to get in touch with Spark Conferences?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The fastest way to get in touch with us is by email: info@sparkconferences.com<\/a>, or by filling out the contact form below this FAQ.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I watch recordings on demand?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Conference recordings are available on our website. Simply navigate to the \u201cOn Demand<\/strong><\/a>\u201d section in the top menu bar. Access to this page is protected by a passcode, which can be found on your ticket. The recordings will be available here the week after the conference.<\/p>\n

You will receive an email reminder when the recordings are ready.<\/p>\n

Additionally, as a ticket holder, you have access to past conference recordings from the time you purchase your ticket until 30 days after the conference.<\/p>\n

Please note that not all recordings are available, depending on permissions from speakers.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I allow someone to attend in my place?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

If someone else is attending the event in your place, please email info@sparkconferences.com to update the existing registration.<\/p>\n

You may request a participant replacement at any time up to 24 hours prior to the event.<\/p>\n

Note that it is not possible to request a replacement for a portion of the event. The registered individual is the only one who can attend all the event sessions.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I get a copy of PowerPoint presentations?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Conference PowerPoint presentations are available on our website in PDF format. Simply navigate to the \u201cOn Demand<\/strong><\/a>\u201d section in the menu bar at the top of the page. Access to this page is protected by a passcode, which can be found on your ticket email. PDFs are available as we recieve them from speakers, or a week after the conference.<\/p>\n

Please note that not all presentation PDFs are available, depending on permissions from speakers.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I receive a letter of attendance?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, you may request to receive a letter of attendance from the conference. Please email us at info@sparkconferences.com.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” module_id=”contact” _builder_version=”4.25.0″ background_color=”#BFBFBF” custom_padding=”120px||150px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Contact Info” _builder_version=”4.25.0″ background_color=”#ffffff” custom_padding=”0px|0px|0px|0px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Inter|800|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_direction=”bottom” locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Send us a Message<\/h2>\n
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We\u2019re here to help you get started. Kindly fill out this form to provide us with more details about your inquiry.<\/p>\n<\/div>\n<\/div>\n

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