From Compliance to Culture:
The Next Generation of Quality Care
Friday, October 16th, 2026 @ 12:00PM ET | Live Webinar
Presented by Spark Conferences
Healthcare quality cannot be achieved through standards, policies, and measurement alone. While accreditation and quality frameworks provide an essential foundation for safe and reliable care, lasting improvement occurs when quality becomes embedded in an organization’s culture – shaping how leaders lead, how teams work, and how decisions are made every day. Moving from compliance to culture requires organizations to look beyond simply meeting requirements and create environments where continuous improvement, accountability, learning, and patient-centredness are shared responsibilities.
We will explore what the next generation of quality care looks like, and the critical role leaders play in creating it. The session will examine how leadership behaviours influence organizational culture, why patient experience should remain central to how quality is understood and measured, and how healthcare organizations can transform accreditation and quality expectations into meaningful improvements in everyday care.
Key Session Takeaways Include:
- Quality is a culture, not a program
- Patient experience is the ultimate quality measure
- Leaders shape quality through their behaviours
Join us Friday, October 16th, 2026, from 12:00PM to 01:00PM ET.
Sign up to receive your invite:
Speaker
Tiffany Kautz
Vice President, Client Services
Accreditation Canada
Read speaker biography
Tiffany is the Vice President, Client Services at Accreditation Canada. Since 2021, she has contributed to national and international efforts to support health organizations in their accreditation and quality improvement journeys. She also serves as an Accreditation Canada Surveyor.
With a health care career spanning more than two decades, Tiffany has held leadership roles in executive hospital administration, nursing, and quality and patient safety. Her experience spans a wide range of clinical domains, where her work has consistently focused on advancing health service transformation and fostering a culture of continuous improvement. A Registered Nurse by training, Tiffany brings broad clinical experience to her leadership, spanning various care settings and patient populations. She holds a Bachelor of Science in Nursing and a Master’s in Health Studies with a focus on Leadership. She is certified in quality and patient safety and holds additional credentials in change management.
Tiffany is passionate about enabling care excellence and is recognized for her ability to build trust and engagement through thoughtful dialogue and collaborative leadership.