2023 Agenda

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Day 1

Wednesday, April 19, 2023

All times below are Eastern Time
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09:15AM – 09:45AM

Online

Registration

09:45 AM

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09:45AM – 10:00AM

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Opening

Opening Comments

Dave Keystone (he/him)
Producer, Host, davekeystone.com, Development Lead, Shelter Movers

Nadia Batara
MHA, Program Lead, Healthcare Excellence Canada

10:00 AM

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10:00AM – 10:45AM

Session 1

Canadian Health Care System, Culture and Context

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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This session will provide delegates with a deepened understanding of the Canadian health care system, what Canadian patients expect from their health care providers, and a bird’s-eye view of how federal and provincial healthcare systems operate.

Key Session Takeaways:

  • Federal and provincial health care systems
  • Culture and its impact on health care
  • Patient centered care
  • Professional regulatory and advocacy organizations

Carolyn Hoffman
CEO, Institute for Safe Medication Practices Canada

10:45 AM

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10:45AM – 11:30AM

Session 2

Best Practices for Collaboration and Engaging Stakeholders to Achieve Results

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Decisions that impact the public should not be made in isolation. Using public participation (P2) and engagement strategies during the decision-making process can enhance collaboration and transparency throughout the process by identifying a wide range of ideas, views, and concerns enabling more holistic decision-making.

If you get the stakeholder engagement process right, then your stakeholders are more likely to become champions of your project. They will be more accepting of your decisions and might even help you deliver positive outcomes.

Key Session Takeaways:

  • Definition of public participation & engagement
  • Who is involved and why it’s important
  • Using the IAP2 framework to achieve optimal results

Geoff Wilson
MPA, Director, Public Engagement & Community Health Board Support, Nova Scotia Health Authority, IAP2 Canada

11:30 AM

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11:30AM – 11:45AM

Break

Morning Break

11:45 AM

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11:45AM – 12:30PM

Session 3

Owning the Patient Experience in Healthcare

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Join us as we delve into the significance of prioritizing the patient experience in healthcare delivery. We’ll examine the power of empathy at every interaction to elevate patient experiences and improve outcomes.

Key Session Takeaways:

  • Understanding the importance of putting the patient at the center of healthcare delivery
  • The role of empathy in improving the patient experience
  • The impact of patient-centered care in promoting better outcomes and increased patient peace of mind

Dennis Wakabayashi
CX Industry influencer, Chief Collaboration Officer, Team Wakabayashi

12:30 PM

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12:30PM – 01:00PM

Break

Lunch

01:00 PM

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01:00PM – 01:45PM

Session 4

Crucial Conversations for Mastering Dialogue in Healthcare

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Every day, healthcare professionals make calculated decisions to not speak up. In fact, Crucial Learning research found that 84 percent of healthcare professionals have seen coworkers take dangerous shortcuts, and yet, fewer than one in ten voice their concerns. On the other hand, cultures of dialogue lead to significant reductions in errors, increased patient safety, higher productivity, and lower staff turnover.

Key Session Takeaways:

  • Learn how to resolve conflict
  • Speak your mind truthfully and tactfully
  • Reach alignment when stakes are high and opinions vary
  • Navigate the most important interactions at work

Wendy Arnott
Master Trainer, Crucial Learning
Principal Consultant, Liminal Edge Consulting & Coaching

01:45 PM

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01:45PM – 02:30PM

Session 5A

Introduction to Lean Methodology in Healthcare

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Taiichi Ohno of Toyota, the originator of lean principles, described seven areas of waste that occur in every industry. (Toyota later identified the eighth waste.) It may seem counter-intuitive to apply what has worked in manufacturing in healthcare setting, but by implementing lean in healthcare and reviewing processes and systems through the lens of the eight wastes, organizations can potentially improve patient safety.

Improving patient satisfaction, scheduling appointments, decreasing overtime work, processing paperwork, are just a few of the areas where hospitals and other healthcare facilities are implementing lean principles.

Key Session Takeaways:

  • What is Lean methodology?
  • Fundamentals of Lean methodology
  • What makes the Lean methodology unique?
  • Lean methodology examples

Shrikant Kelkar
Lean Trainer and Consultant, Leading Edge Group

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01:45PM – 02:30PM

Session 5B

A Primer on Project Management in Healthcare

Moderated by: Ivan Wanis Ruiz, Public Speaking Lab

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Project management has emerged as one of the most prominent business skills of our time because its use can help control costs, reduce risk, and improve outcomes. Project management is the process of systematically planning, organizing, and then executing a pre-determined set of steps to maximize resource use and achieve specific objectives.

More project managers, and project management, are needed in healthcare. In an environment that is changing and growing at an astounding pace, project management can offer structure and discipline.

Key Session Takeaways:

  • What is a project
  • How does project management work
  • The phases of project management

Anita Brisson
CLSSBB, PMP, MBA, Senior Consultant / Owner,
www.anitabrisson.com, a division of Lumen Technology Inc.

02:30 PM

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02:30PM – 02:45PM

Break

Afternoon Break

02:45 PM

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02:45PM – 03:30PM

Session 6

Privacy Awareness in Healthcare

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Health privacy legislation requires mandatory regular privacy training for everyone that might see, read, or hear about patient health information. Proactive privacy awareness protects health information, builds trust with your patients and clients, improves workflow, and prevents privacy and security incidents that cost you time and money!

Key Session Takeaways

  • Which privacy health legislation applies?
  • What is privacy awareness?
  • Consequences of not having privacy awareness training for everyone.
  • Benefits of privacy awareness training.
  • Practical tips to implement privacy awareness right away!

Jean L. Eaton
Privacy Consultant, Health Information Management, Information Managers

03:30 PM

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03:30PM – 03:35PM

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Closing

Closing Comments from the Chair

Dave Keystone (he/him)
Producer, Host, davekeystone.com, Development Lead, Shelter Movers

03:35 PM

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03:35PM - 04:00PM

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Activity

Interactive Networking Trivia Session – Kahoot!

Day 2

Thursday, April 20, 2023

All times below are Eastern Time
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09:00AM – 09:40AM

Online

Registration

09:40 AM

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09:40AM – 09:45AM

v

Opening

Opening Comments from the Chair

Dave Keystone (he/him)
Producer, Host, davekeystone.com, Development Lead, Shelter Movers

09:45 AM

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09:45AM – 10:30AM

Session 7

Virtual Presentations Best Practices

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Virtual presentations come with their own set of unique challenges. Despite being in the comfort of one’s own office or home, stage fright can still occur. Additionally, audience engagement and attention can be harder to maintain online due to distractions and lack of physical presence. As a presenter, it can also be more difficult to gauge audience reactions and adjust accordingly.

Key Session Takeaways:

  • Presentation do’s and don’ts to help you win over distracted audiences, keep their attention, and get your message across clearly
  • Virtual presenting tips to make you connected to your audience.

Ivan Wanis Ruiz
Public Speaking Lab

10:30 AM

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10:30AM – 11:15AM

Session 8A

Are You Using Outlook At Its Full Potential?

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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Most professionals use Outlook every day to check their inbox and perhaps manage their appointments, but most only use a fraction of its many features. Outlook is the sleeping giant of workplace productivity and it’s worth taking the time to see how many ways it can help you get through a hectic day.

Key Session Takeaways:

  • Microsoft 365 – Outlook overview
  • The basics of outlook
  • Rules, tags, groups, speech, add-ins

Toni White-Goodridge
MEd, AIT, BA, IT Education Consultant & Trainer Learning Team, IWK Health Centre

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10:30AM – 11:15AM

Session 8B

Make Your PowerPoint Presentations More Effective

Moderated by: Ivan Wanis Ruiz, Public Speaking Lab

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You use PowerPoint to create slides for your presentation, but are there ways you could use it to create more effective presentations that communicate the key messages clearly to your audience?

Learning a process to plan your content and create effective slides reduces the time you spend preparing a presentation, creates a better experience for your audience, and allows you to deliver your presentation with confidence.

Key Session Takeaways

  • The GPS approach to planning your content
  • Addressing information overload
  • Planning message-focused visual slides

Dave Paradi
Owner, ThinkOutsideTheSlide.com

11:15 AM

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11:15AM – 11:25AM

Break

Morning Break

11:30 AM

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11:25AM – 12:40PM

Session 9

EDI & Human Rights: A Risk Perspective

Moderated by: Dave Keystone, (he/him), Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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The last three years and counting have brought many longstanding issues to the forefront, such as the escalation of anti-Black, anti-Indigenous, and anti-Asian violence, the further disenfranchisement of persons with disabilities, and the increasing precarity and exploitation of marginalized workers, including those in the healthcare sector. These issues have prompted many organizations to consider investing in or furthering EDI initiatives.

However, there are many misconceptions about the purposes of EDI. There is often an over-focus on the diversity aspect of EDI and an oversight that the equity and inclusion aspects of EDI intersect with human rights, discrimination, and harassment. As such, human rights are commonly not considered as part of EDI work.

Leaving human rights out of the equation can cause vulnerabilities and result in serious health and safety, financial, and legal repercussions for an organization.

Discussion Points:

  • What is the connection between EDI, human rights, discrimination,and harassment?
  • What are the potential costs and liabilities to your organization if you do not take equity and human rights into account?
  • What are your legislative obligations?
  • How are equity and human rights vital to protecting your organization?

Jennifer Mak
Human Rights and Equity Strategist

12:40 PM

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12:40PM – 12:45PM

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Closing

Closing Comments from the Chair

Dave Keystone (he/him)
Producer, Host, davekeystone.com, Development Lead, Shelter Movers

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