2024 Agenda

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Day 1

Thursday, April 25, 2024

All times below are Eastern Time
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08:45AM – 09:15AM

Online

Registration

09:15 AM

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09:15AM – 09:30AM

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Opening

Opening Remarks From the Chair

Nadia Batara
MHA, Program Lead, Healthcare Excellence Canada

09:30 AM

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09:30AM – 10:15AM

Session 1

Measuring Impact: How to Ensure Staff Development Programs Result in Individual, Team, and Organizational Impact

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Discover the pivotal role simple assessment and evaluation tools play in making learning and development programs successful. All too often, teams and organizations invest in well-intentioned initiatives that have little to no measurable impact on employees, leaders, or the organization. People say that they ‘liked’ the program or that they gained more insight, but rarely is there evidence of behaviour change on the job.

This workshop highlights the assessment tools that drive actual results and deliver a proven return on investment. Learn new ways to select and leverage the right tools to revolutionize your career, empower your leaders, and foster a culture of continuous improvement within your organization.

Key Outcomes:

  • Understand the importance of using evaluation metrics and tools to optimize performance for individuals, teams, and organizations.
  • Discover what valid and reliable evaluation tools are available for measuring individual, leadership, and team development.
  • Identify how to influence and create buy-in with organizational decision- makers by leveraging valid and reliable program metrics.

Jennifer Hanna
CEO, Ignite People Solutions

10:15 AM

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10:15AM – 11:00AM

Session 2

The Power of Emotional Intelligence in Your Success

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Emotional Intelligence (EI) skills are critical for increased success and satisfaction in both professional and personal aspects of our lives. This foundational session will explore how the emotional and cognitive parts of our brain work together impacting behaviour and effectiveness. Participants will improve their understanding and awareness of how these skills can build stronger relationships, improve stress management and productivity.

Learning Objectives:

  • Explain the link between EI and workplace success
  • Describe the 5 overarching competency areas of the MHS Emotional Quotient Inventory (EQ-i 2.0) and how they intersect with each other
  • Discover practical techniques for developing emotional intelligence and commit to one new skill

Susan Ludwig
Program Development, Facilitator & Coach, SLudwig Consulting

11:00 AM

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11:00AM – 11:20AM

Break

Morning Break

11:20 AM

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11:20AM – 12:05PM

Session 3

Overcoming Overwhelm! Leading Through Change and Building Connection as an Antidote to Stress!

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This highly engaging presentation will provoke new thinking for participants either currently experiencing overwhelm or wanting to learn strategies to proactively deal with it when it arises. Far from your typical presentation on how to better organize your office or file your documents, this is a refreshing focus on how knowing and connecting deeply to yourself, to others and your greater purpose in times of change will allow you to show up in your life and career with even greater authenticity and impact even during stressful, overwhelming times!

Learn practical strategies and simple exercises and leave this session motivated and ready to bounce back better whatever comes your way, every single day!

  • Discover this simple trick to always stay optimistic even when everything feels like it’s falling apart!
  • Discover why connecting with others in adverse times can be the secret sauce to moving forward even when it feels like you’re stuck!
  • Take away a powerful visioning tool that will have you always operating at your best, most powerful self even when you feel defeated!
  • Learn this one simple word that will change the way you do your job and give you more peace, more time and less stress!

Suzannah Kelly
Leadership Development & Career Coach, Founder, The Elevated Talent Experience

12:05 PM

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12:05PM – 01:00PM

Break

Lunch Break

01:00 PM

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01:00PM – 01:45PM

Session 4

Change Our View of Change

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By the end of the session, participants will:

  1. Have a different understanding of the personal impacts of organizational change. This new perspective will support participants in better understanding their own responses to change, as well as those of their colleagues.
  2. Have new language that helps to identify and describe the three different stages of change that are the foundation of this new perspective. Understanding these three stages will alter the way participants look at change for years to come.
  3. Have some new tools and strategies for navigating and coping with change, both in their work and personal lives.

Karen Fitzpatrick
Leadership & Change Consultant, Executive Coach, Facilitator, Karen Fitzpatrick Consulting

01:45 PM

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01:45PM – 02:30PM

Session 5

Cultural Intelligence & Human-Centric Care

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Learning Objectives:

  • How to utilize cultural intelligence to address and support racial trauma, potential biased systems, practices, and policies within your organization
  • Utilize cultural intelligence to manage bias, improve patient communication, and increase team effectiveness
  • To help eliminate health disparities and achieve health equity
  • To respond to demographic changes and reflect the diversity of the community

Carlos Cadogan
Certified Cultural Intelligence Consultant, The CQ Mindset

02:30 PM

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02:30PM – 02:50PM

Break

Afternoon Break

02:50 PM

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02:50PM – 03:35PM

Session 6

Bias Awareness

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Bias is a part of our human nature, we need it to survive and is an important attribute when making decisions. Once we know and accept we have bias, we can begin to recognize our own patterns of thinking. With awareness and a conscious effort, we have the power to change how we think and to challenge the biases within ourselves that can lead to harm.

Learning Objectives:

  • What is Bias?
  • How Bias can affect your relationships and performance in the workplace?
  • How to recognize and challenge your Bias

Dwayne Smith
Director of Diversity, Equity & Inclusion,
Host, The Mind Leadership Podcast

03:35 PM

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03:35PM – 04:20PM

Session 7

Easy Approaches to Difficult Conversations

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Sweaty palms. Sleepless nights. Awkward silences. We’ve all had an experience thinking about, planning for, and being part of a difficult conversation. It’s important to learn how to handle them well, so there is less pain involved for all. But how can we prepare for a better outcome? Join us during this workshop session to discover the best ways to prepare for a hard conversation, find the right words to increase confidence and minimize harm, and navigate the exchange to go as smoothly as possible. It doesn’t matter if it’s at work, at home or at play, the transferable skills you will learn in this workshop will help you feel courageous no matter what you need to discuss.

By the end of this workshop, participants will be able to:

  • Prepare for difficult conversations using a strategic method for success
  • Recognize the elements of a difficult conversation and know when and how to use them effectively

Tara Rhodes
Leadership Coach, Tara Rhodes Coaching

04:20 PM

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04:20PM – 04:25PM

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Closing

Closing Comments from the Chair

Nadia Batara
MHA, Program Lead, Healthcare Excellence Canada

Day 2

Friday, April 26, 2024

All times below are Eastern Time
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08:45AM – 09:15AM

Online

Registration

09:15 AM

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09:15AM – 09:30AM

v

Opening

Opening Remarks From the Chair

Nadia Batara
MHA, Program Lead, Healthcare Excellence Canada

09:30 AM

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09:30AM – 10:15AM

Session 8

Lean Healthcare: Problem Solving Tools and Techniques

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This session will focus on how Lean can help staff be more productive but less burdened and tools and techniques that can enable participants to focus on the right problems that they need to solve as well as applying relevant techniques to address challenges.

Upon completion, participants will be able to:

  • Identify the key problem solving tools that can be applied in healthcare
  • Select and define problems or challenges in the workplace
  • Apply basic problem solving techniques to address daily challenges in the workplace

Hrishikesh Navare
Lean Trainer & Consultant, Leading Edge Group

10:15 AM

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10:15AM – 11:00AM

Session 9

Unlocking Psychological Safety through the Art & Science of Storytelling!

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Join us for an engaging keynote session where Second City Alumna and former NICU Patient Liaison, Jack Hourigan delves into the transformational power of Storytelling. Participants will explore a blend of Improvisation and Storytelling Techniques to cultivate the four pillars of Psychological Safety (Inclusion, Learner, Contributor and Challenger Safety) with their Teams, Patients and Families.

Session Takeaways include:

  • Practical Improv and Storytelling Strategies to enhance Psychological Safety
  • Storytelling Tools to build Trust and Connection
  • The Impact of vulnerability and listening with Patients, Families and Colleagues

Jack Hourigan
Founder, Jest Media

11:00 AM

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11:00AM – 11:20AM

Break

Morning Break

11:20 AM

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11:20AM – 12:05PM

Session 10

Strategies for Cultivating Fear-Free Accountability

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As a leader, accomplishing goals in healthcare administration comes with its unique challenges, especially when direct control over outcomes and people is limited. How can you establish a sense of accountability without resorting to fear or coercion, methods that have proven ineffective in today’s environment?

In this interactive workshop, we will unravel the secrets to creating accountability that not only works but also motivates individuals to bring out their best:

  1. Challenge the Traditional Definition: Adopt a new, more constructive definition of accountability.
  2. Embrace the Power of “AND”: Explore how empowerment and accountability can coexist harmoniously.
  3. Adopt Your Leadership: Role model and earn your influence
  4. Proactive Management: Shift from reactive accountability to proactive management strategies.
  5. Effective Accountability Conversations: Learn a tool for conducting impactful accountability check ins.

The session will be highly interactive and practical. Plus, you’ll walk away with exclusive giveaways to further your leadership journey.

Join us for an insightful exploration into fear-free accountability, and discover how these practical strategies can transform your approach to leadership in healthcare administration.

Nataliya Becker
Founder, Executive Coach, BeckerLeadership

12:05 PM

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12:05PM – 12:15PM

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Closing

Closing Comments from the Chair

Nadia Batara
MHA, Program Lead, Healthcare Excellence Canada

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