2025 Agenda

Many of us know that feeling – the feeling you experience when you start a new job, when you get a promotion or when you receive an award. Whether it’s with you all the time or only in certain situations, how do you develop a healthy relationship with self-doubt, fear, vulnerability, and failure?

In this engaging keynote, we explore tools to unleash your inner confidence and befriend your impostor.

Feedback can lift us up or tear us down. It can inspire connection and growth or discourage and hold us back. How we receive and deliver feedback shapes its impact, transforming it into a powerful tool for improvement and a more meaningful connection or a barrier to progress. Ultimately, feedback is less about what is said and more about how it’s delivered and received. A thoughtful approach ensures the message is heard, understood, and acted upon in a way that benefits everyone involved.

Key Session Takeaways

• Know why feedback matters.

• Say what you mean using words that don’t sting.

• Listen like you mean it – it’s a two-way street.

Artificial Intelligence (AI) is revolutionizing healthcare administration, offering tools to streamline operations, enhance communication, and solve complex challenges. This session will begin with an overview of ChatGPT, demystifying what AI can do and how it fits into the healthcare administrative landscape. From there, attendees will dive into practical applications and strategies to make AI an effective partner in their day-to-day work.

Key Session Takeaways Include:

• Maximizing ChatGPT’s Potential with Effective Prompts: Learn how to craft precise inputs to get actionable outputs for administrative needs, from policy drafting to creating job aids and documentation.

• Enhancing Communication and Engagement: Use AI to draft clear messaging for staff updates, presentations, and stakeholder communications, ensuring consistency and professionalism.

• Navigating AI’s Challenges and Ethics: Understand AI’s limitations, privacy considerations, and the importance of human oversight to ensure trust and compliance in healthcare settings.

• Join this session to explore how ChatGPT can simplify processes, improve communication, and support problem-solving in healthcare administration.

In today’s diverse and ever-evolving world, the value of inclusivity goes beyond leadership roles. Join us for an empowering session that delves into how everyone can contribute to creating an inclusive environment that drives team engagement, sparks innovation and fuels lasting success. We’ll explore practical strategies to promote equity, build trust and celebrate the unique strengths of each team member.

Whether you’re adapting to remote work, collaborating with multicultural teams or simply aiming to be more inclusive, this session offers valuable insights and tools to bring empathy, authenticity, and impact into your everyday work.

Key Session Takeaways Include:

• Understanding the qualities that foster an inclusive and welcoming work environment.

• Tools to help recognize and manage personal biases.

• Develop practical ways to model respectful behavior in everyday interactions.

• Enhance your ability to embrace and understand diverse perspectives.

• Gain skills to support a culture of unity by recognizing and celebrating individual strengths & empowering everyone to contribute their unique talent.

• Skills to help create a more inclusive, supportive and collaborative workplace for all.

The change has changed. Successfully navigating and leading constant change hinges on mastering human connections through meaningful conversations rather than complex or obscure models.  

This session demystifies change leadership by focusing on five essential conversations that every leader must master to effectively manage and lead change. You’ll learn how to harness the power of these dialogues to foster connection, resilience, and a proactive approach to change within your team.

Key Conversations:

• The Awareness Conversation: Strategically clarify and communicate the reasons for change, aligning your team towards common objectives.
• The Loss Conversation: Address the emotional and psychological transitions that change incites, helping your team to adapt and thrive.
• The Participation Conversation: Engage your team by connecting change initiatives to personal and collective motivations, reducing resistance and enhancing buy-in.
• The Agreement Conversation: Transform expectations into explicit agreements, fostering clarity and commitment to new ways of working.
• The Yourself Conversation: Equip yourself with strategies to lead change effectively, starting with self-leadership to inspire and guide others.

Key Session Takeaways Include:

• Gain insights into the human aspects of change and how to address them.
• Equip leaders with practical tools to manage change effectively, ensuring they and their teams can lead change confidently.
• Cultivate an engaged, motivated workforce that sees change as an opportunity for growth and innovation.
• This interactive session will empower you to apply these conversations immediately, enhancing your leadership impact and creating a more adaptive and forward-thinking team culture.
• Let’s transform how we manage change, one conversation at a time.

How healthcare admins can tap into their authentic selves to lead with integrity, foster trust, and create stronger team connections.

Learning Objectives:

• Identify Your Core Values. Participants will learn how to pinpoint their personal and professional values, which serve as the foundation of authentic leadership. 
• Understand the Power of Vulnerability in Leadership, 
  Attendees will explore how embracing vulnerability can strengthen leadership, build trust, and improve team dynamics. 
• Recognize the Impact of Authentic Leadership on Team Performance. The session will highlight how authenticity in leadership fosters engagement, loyalty, and collaboration within teams. 
• Develop Practical Strategies for Leading with Integrity. Participants will leave with actionable strategies to align their leadership approach with their authentic selves, ensuring consistency in decision-making and behavior. 
• Enhance Emotional Intelligence to Build Stronger Connections. Attendees will discover how emotional intelligence and self-awareness can enhance communication and relationship-building in their teams. 

Key Session Takeaways Include:

• Clarity on Your Leadership Style. Participants will walk away with a clearer understanding of how to lead in a way that aligns with who they are, not who they think they should be.

• Tools for Fostering Trust and Psychological Safety. Attendees will gain practical tools to create a work environment where team members feel valued, heard, and empowered to contribute.

• Strategies for Navigating Difficult Situations with Authenticity. They will learn how to approach challenges, such as conflicts or tough decisions, while staying true to their values and maintaining team morale.

• Increased Confidence in Leading Authentically. Participants will leave with greater confidence in their leadership abilities, knowing that authenticity enhances rather than detracts from their influence.

• A Framework for Continuous Self-Reflection. Attendees will be encouraged to continuously reflect on their leadership journey, adapting as they grow while staying true to their authentic selves.

Discover why fostering psychological safety is the most effective way to transform team dynamics, boost innovation, and enhance overall performance. Too often, organizations invest in initiatives aimed at improving collaboration or well-being, only to see minimal long-term impact. This session delves into the science and practical strategies behind psychological safety—creating an environment where team members feel confident taking risks, sharing ideas, and acknowledging mistakes. Learn how to assess your team’s current level of psychological safety and implement targeted actions to achieve new levels of success. Walk away with actionable tools to build trust, empower your team, and drive improved performance.

Key Session Takeaways Include:

• Gain a deep understanding of psychological safety and its critical role in driving team performance, innovation, and engagement.

• Learn how to identify gaps in psychological safety and measure team progress using various tools and assessments.

• Explore actionable strategies for leaders to build trust, foster open communication, and create environments where diverse perspectives are valued.

Remember when you first started your career, filled with excitement and a sense of purpose? You were clear on what you wanted to achieve. But as time passed, work demands, responsibilities, and life itself may have pulled you away from those early goals. Burnout, overwhelm, and frustration may have taken their toll, leaving you wondering how to bring that energy and clarity back.

Today’s session is your chance to re-engage and reconnect with what matters most to you. This interactive session will help you rediscover meaning in your work, tap into your strengths, and re-align with the goals that inspire you.

By the end of our time together, you’ll have a clear, personalized Purpose Manifesto—a powerful guide that aligns your values and strengths to help you find fulfillment and motivation right where you are.

Key Session Takeaways Include:

• Clarity on what matters most to you.

• Confidence to take charge of your career and feel engaged and empowered in your role.

• A Purpose Manifesto that will serve as your personal guide, bringing renewed purpose to your work.

• Actionable steps to start making positive changes right away.

Fixing up your company’s culture is a lot like renovating your house. This comparison helps us understand how to improve the way a business works.

Just like you need to update your home to keep it comfortable and functional, businesses need to refresh their culture to stay successful. It’s not just a luxury – it’s a must-do in today’s fast-changing work world. Learn how to get rid of old habits that don’t work anymore, and make sure everyone is on the same page so your people are happy, engaged, and get more done.

Key Session Takeaways Include:

• Identify the similarities between home renovation and culture renovation, and explain why cultural updates are essential for business success in today’s dynamic work environment.

• Describe at least three specific strategies for updating outdated workplace practices while preserving valuable aspects of existing company culture.

• Develop an action plan for engaging employees at all levels in the culture renovation process, with the goal of improving employee satisfaction, engagement, and productivity.

A transformative session that explores life’s challenging moments where we feel defeated and uncertain about our ability to rise again. Through an inspiring journey and practical insights, this session will guide participants on how to embrace these pivotal moments and take actionable steps toward building new opportunities.

Key Session Takeaways Include:

• Understand the emotional and mental barriers that make us feel stuck during setbacks.

• Explore a personal narrative that illustrates the process of turning challenges into opportunities.

• Identify actionable steps to redefine your path and move forward with confidence.

• Learn how to cultivate a mindset that sees setbacks as opportunities for growth.

• Develop a personal framework to take ownership of your second chance in any situation.