Featured Resource
Managing Feedback in Healthcare: Communication Skills for Patient Excellence
Healthcare professionals manage feedback every day — from patients and families to colleagues and leadership teams. During a recent Spark Conferences session, Karen Connors, Director, Patient Experience & Volunteer Services at London Health Sciences Centre, explored practical strategies for handling difficult conversations with empathy, professionalism, and confidence. Her session highlighted how healthcare administrative professionals can transform feedback into opportunities for stronger communication, improved patient experience, and meaningful organizational change.
Managing Feedback in Healthcare: Communication Skills for Patient Excellence
Healthcare professionals manage feedback every day — from patients and families to colleagues and leadership teams. During a recent Spark Conferences session, Karen Connors, Director, Patient Experience & Volunteer Services at London Health Sciences Centre, explored practical strategies for handling difficult conversations with empathy, professionalism, and confidence. Her session highlighted how healthcare administrative professionals can transform feedback into opportunities for stronger communication, improved patient experience, and meaningful organizational change.
Spark Conferences Announces 4th Annual Conference for Healthcare Administrative Professionals
Don't Miss Out on Transformative Insights Register for the next conference!Toronto, ON - April 23-24, 2026 - Canada’s leading event for healthcare administrative professionals is returning in its 4th year. Spark Conferences is proud to host the Conference for...
The Workforce Crisis in Canadian Healthcare: Strategies for Resilience
With nearly half of Canadian healthcare workers reporting burnout, the system must adapt to sustain its workforce and ensure quality care.
Digital Transformation in Healthcare: What Canadian Administrators Need to Know
Digital transformation in healthcare is no longer optional—it’s a necessity. From AI-driven diagnostics to telehealth platforms, Canadian administrators have the opportunity to revolutionize patient care and operational efficiency while navigating challenges like infrastructure gaps and cybersecurity risks.”
Cultivating Fear-Free Accountability
Accountability doesn’t have to mean fear or blame. Natalia Becker’s insights show how clear communication, compassion, and trust can transform accountability into a tool for empowering teams and driving success in any workplace.