Day 1 | Canadian Healthcare Honours
Queen’s Park Ballroom | Monday, November 09, 2026
All times below are Eastern Time
Registration & Welcome Reception
05:00 PM – 06:50PM
Opening Remarks
06:50PM – 07:00PM
Jan Byrd
Director, Health Policy & Programs, Healthcare Excellence Canada (HEC)
Jillian Smith
Comedian, Author & Mental Health Advocate
Keynote Presentation
Panel | Healthcare 2040: Leading The Transformation Of Care Delivery
07:00PM – 08:00PM
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What will Canada’s healthcare system need to look like by 2040 and what decisions must leaders make today to create it? Panelists will explore how governments, health systems and care providers can move beyond incremental improvements toward more connected, technology-enabled and person-centred models of care. The conversation will address the policies, workforce strategies, infrastructure investments and leadership approaches required to improve access, strengthen system capacity and support care closer to home.
Drawing on perspectives from provincial government, hospital leadership, clinical practice and digital transformation, the session will identify opportunities for greater collaboration across jurisdictions and sectors. Attendees will gain practical insights into how today’s strategic choices can shape a more resilient, responsive and sustainable Canadian healthcare system by 2040.
Key Session Takeaways Include:
- Explore the major demographic, workforce, and financial forces expected to shape Canadian healthcare through 2040
- Identify opportunities to redesign care around greater integration among hospitals, primary care, community services and home-based care
- Examine how artificial intelligence, digital infrastructure and responsible data use can improve access, coordination, productivity and patient experience
Dana MacKenzie
Deputy Minister, Nova Scotia Department of Health and Wellness
Dr. Karima Velji
Chief of Nursing and Professional Practice & Assistant Deputy Minister, Ontario Ministry of Health
Andre Tremblay
Chair & Interim Chief Executive Officer, Alberta Health Services Provincial Health Corporation
Dimitris Polygenis
President, McKesson Canada
Moderator:
Melissa Farrell
President & CEO, Halton Healthcare
Board Chair, Ontario Hospital Association
Honours Recipients Ceremony
08:00PM – 08:30PM
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2026 Canadian Healthcare Honourees
- Dr. Shakil Ahmad
Director Quality, Risk, Emergency Preparedness, Patient Relations, & Occupational Health
Runnymede Healthcare Centre - Melanie Briscoe
Administrative Director, North East Specialized Geriatric Centre
Health Sciences North - Andrew Moull
Manager, Emergency and Disaster Management
Hamilton Health Sciences
Introduced by: Catherine Gaulton, CEO, HIROC - Dr. Suzanne Dupuis-Blanchard
Full Professor, School of Nursing, Director
Centre on Aging, University of Moncton
Celebration Reception
08:30PM – 09:30PM
Day 2 | Canadian Healthcare Exchange
Queen’s Park Ballroom | Tuesday, November 10, 2026
All times below are Eastern Time
Breakfast Networking & Registration
09:00AM – 09:30AM
Opening Remarks
09:30AM – 09:45AM
Jan Byrd
Director, Health Policy & Programs, Healthcare Excellence Canada (HEC)
Jillian Smith
Comedian, Author & Mental Health Advocate
Session 1
Panel | Workforce Shortages: Innovative Solutions For Building A Sustainable Healthcare Workforce
09:45AM – 10:40AM
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Healthcare organizations across Canada continue to face unprecedented workforce challenges driven by increasing demand, an aging population, burnout, evolving workforce expectations, and persistent recruitment and retention pressures. Addressing these challenges requires more than filling vacancies, it demands bold thinking, innovative workforce models, and system-wide transformation.
This executive panel brings together leaders from hospitals, home and community care, and academic health systems to explore how organizations are reimagining the future of work in healthcare. Panelists will share practical strategies for strengthening recruitment and retention, optimizing workforce capacity, developing new models of care, embracing technology and AI to augment the workforce, and creating healthier, more engaged workplaces.
Key Session Takeaways Include:
- Explore innovative workforce strategies that improve recruitment, retention, employee engagement, and long-term workforce sustainability across healthcare settings
- Learn how healthcare organizations are redesigning workforce models through new roles, flexible staffing approaches
- Discover practical leadership strategies for supporting employee well-being, reducing burnout, and creating resilient workplace cultures
Matthew Snyder
Chief Human Resources Officer, SE Health
Mark Spencer
Executive Vice President, People & Culture, University Health Network
Margaret Melanson
President & Chief Executive Officer, Horizon Health Network
Moderator:
Frank J. Vassallo
President & CEO, Kemptville District Hospital
Session 2
Panel | Elevating Patient Experience: The Next Frontier in Healthcare Quality and Innovation
10:40AM – 11:35AM
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As healthcare systems evolve, patient experience has emerged as a defining measure of quality, influencing not only satisfaction but also clinical outcomes, safety, staff engagement, and organizational performance. Today’s healthcare leaders are challenged to move beyond traditional patient satisfaction surveys and build systems that truly reflect the needs, values, and lived experiences of patients, families, and communities.
This executive panel will explore how healthcare organizations across Canada are transforming the patient experience through innovation, quality improvement, human-centred design, and strategic leadership. Panelists will discuss how organizations are leveraging patient partnerships, human factors engineering, digital technologies, artificial intelligence, and data-driven insights to improve communication, reduce harm, strengthen trust, and deliver more equitable, compassionate care.
Key Session Takeaways Include:
- Explore how leading healthcare organizations are embedding patient experience into quality improvement, organizational strategy, and system transformation
- Learn how patient partnerships, human-centred design, and human factors principles can improve safety, and health outcomes
- Discover how digital innovation and artificial intelligence can enhance patient engagement
Jennifer Zelmer
President & Chief Executive Officer, Healthcare Excellence Canada
Mollie Cole
Executive Director, Health Quality Council of Alberta (HQCA)
Haajra Khan
Director, Enterprise Risk & Emergency Preparedness, Trillium Health Partners
Moderator:
Komal Mazhar
Director Quality, Risk & Business Continuity, William Osler Health System
Morning Networking Break
11:35AM – 12:05PM
Session 3
From First Aid To Area Command: Healthcare Leadership & System Preparedness For The FIFA World Cup 2026™ In Toronto
12:05PM – 01:00PM
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Preparing Toronto’s healthcare system for the FIFA World Cup 2026™ required more than planning medical coverage at individual venues. It required healthcare leaders and emergency management professionals to create a coordinated structure connecting hospitals, emergency services, public health, municipal and provincial partners, FIFA, and safety and security agencies. This presentation will examine how governance, risk assessment, demand modelling, communications, exercises, and integrated command structures were used to prepare for a complex, multi-venue and prolonged event while protecting routine healthcare services.
Through practical examples from planning and operations, the session will explore the leadership lessons that proved most important: building engagement across organizational boundaries, adapting to changing risks and requirements, positioning healthcare as a core public-safety function, and embedding clinical expertise within area command. Participants will leave with a practical framework for bringing health-system partners together, preparing for major events, and using preparedness initiatives to strengthen long-term collaboration and system resilience.
Moira Hennebury
Manager, Emergency Preparedness, Sunnybrook Health Sciences Centre
Jayme Paterson
Manager, Toronto Medical Planning Team, Sunnybrook Health Sciences Centre
Dr. Matt Runnalls
Medical Director, Toronto Medical Planning Team, Sunnybrook Health Sciences Centre
Networking Lunch & Wellness Break
01:00PM – 02:00PM
Session 4
Panel | Navigating Complex Mental Health Policy: MAiD, Involuntary Care & Safe Consumption Services
02:00PM – 02:55PM
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Mental health systems across Canada are navigating some of the most complex and publicly debated issues in healthcare, including medical assistance in dying where mental illness is involved, involuntary treatment, seclusion and restraint, substance-use policy, safe consumption services, and the balance between individual autonomy and public safety. These issues raise difficult clinical, ethical, legal, operational, and policy questions for healthcare leaders, governments, clinicians, patients, families, and communities.
This executive panel will examine how mental health organizations can respond to these evolving challenges while protecting dignity, improving access, reducing harm, and maintaining public trust. Panelists will explore how leaders can translate policy into responsible practice, engage patients and families in difficult decisions, communicate effectively during public controversy, and create systems that balance rights, safety, equity, clinical evidence, and organizational accountability.
Key Session Takeaways Include:
- Examine the ethical, clinical, legal, and operational considerations surrounding medical assistance in dying, involuntary care, seclusion and restraint, and substance-use services
- Explore how healthcare leaders can balance patient autonomy, dignity, public safety, clinical responsibility, and organizational accountability
- Identify strategies for communicating complex and controversial mental health policies clearly, compassionately, and transparently
Lori Spadorcia
Senior VP, Public Affairs & Partnerships, Chief Strategy Officer, Centre for Addiction and Mental Health (CAMH)
Cara Vaccarino
President & Chief Executive Officer, The Royal Ottawa Health Care Group
Moderator:
Andrea MacLean
Director of Communications, The Royal Ottawa Health Care Group
Session 5
Panel | Safe Transitions in Care: Strengthening Integration Across Primary Care, Home Care, Long-Term Care & Community Services
02:55PM – 03:50PM
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As healthcare systems become increasingly integrated, ensuring safe, coordinated transitions between hospitals, primary care, home and community care, and long-term care has never been more critical. Poorly coordinated transitions can lead to fragmented care, medication errors, avoidable readmissions, caregiver burden, and poorer patient outcomes. Building seamless care pathways requires stronger partnerships, shared accountability, and better communication across the entire continuum of care.
This executive panel brings together leaders from primary care, hospitals, home and community care, and long-term care to explore innovative strategies for improving transitions and creating a more connected healthcare system. Panelists will share practical approaches to strengthening interdisciplinary collaboration, leveraging digital tools, improving information sharing, supporting patients and caregivers, and reducing gaps in care. Attendees will gain valuable insights into how integrated care models can improve quality, enhance patient experience, and deliver safer, more coordinated care for Canadians.
Key Session Takeaways Include:
- Explore innovative approaches to improving transitions across hospitals, primary care, home care, long-term care, and community services to enhance quality and continuity of care
- Learn how integrated care models, interdisciplinary collaboration, and digital information sharing can reduce fragmentation, prevent avoidable readmissions, and improve patient outcomes
- Discover practical strategies to strengthen partnerships across the healthcare continuum while supporting patients and caregivers through safer, more person-centred transitions
Dr. Sameer Shaikh
Canadian CMO, Heidi Health
Tini Le
Chief Quality, Safety and Risk Officer, and VP, Regional Lead, Ontario Health atHome
Deb Forbeck
Executive Director – Care Excellence, CarePartners
Moderator: Brian Pollard
Chief Executive Officer, Assisted Living Alberta
Closing Remarks
03:50PM – 04:00PM
Jan Byrd
Director, Health Policy & Programs, Healthcare Excellence Canada (HEC)
Jillian Smith
Comedian, Author & Mental Health Advocate
Adjournment & Informal Networking
04:00PM – 05:00PM
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