{"id":6479,"date":"2022-02-04T18:41:05","date_gmt":"2022-02-04T18:41:05","guid":{"rendered":"https:\/\/sparkconferences.com\/fin\/?page_id=6479"},"modified":"2026-10-02T16:59:27","modified_gmt":"2026-10-02T20:59:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/sparkconferences.com\/mentalhealth\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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________________<\/p>\n

 <\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.25.0″ _module_preset=”default” custom_padding=”||120px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ custom_padding=”50px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#7F7F7F” text_font_size=”19px” text_line_height=”2em” header_2_font=”Inter|800|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.2em” custom_margin=”|||” custom_padding=”||25px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/span><\/span><\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” header_3_font=”|800|||||||” header_3_text_color=”#000000″ header_3_font_size=”31px” header_3_line_height=”1.2em” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

In Person Attendance<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” hover_enabled=”0″ toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|desktop” body_font_size_tablet=”15px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ border_width_all_tablet=”” border_width_all_phone=”3px” border_width_all_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Where will the conference take place?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” body_link_text_color=”#1B47A5″ background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Canadian Mental Health Leadership Forum will take place at Hilton Garden Inn Airport Hotel at 3311 Caroga Drive, Mississauga, Ontario, Canada, L4V 1A3, and will be streamed live online for anyone wishing to attend virtually.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”When can I book my hotel room?” _builder_version=”4.27.5″ _module_preset=”default” body_link_text_color=”#1B47A5″ background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Details will be available soon.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What amenities are available?” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Your stay with Hilton Garden Inn includes<\/p>\n

\u2713 Free WiFi
\u2713 Non-smoking rooms
\u2713 Airport shuttle
\u2713 On-site restaurant
\u2713 Indoor pool
\u2713 Fitness center
\u2713 Pet-friendly rooms
\u2713 Meeting rooms<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I travel to the hotel venue?” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

1 kilometer from Toronto Pearson International Airport, with a free 24-hour shuttle both ways departing every 30 minutes at :15 and :45 min past the hour.<\/p>\n

To find and board the shuttle:<\/p>\n

Terminal 1 \u2013 go to Arrivals level and proceed to post F3<\/p>\n

Terminal 3 \u2013 go to Arrivals level and proceed to post 41<\/p>\n

If you\u2019re taking transit from downtown Toronto: take the UP train from Union Station to Pearson Airport (approximately 25-minutes).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Parking options” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Regular $35 per-day on-site parking. A conference discount will be provided at the registration table.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I switch to virtual attendence?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Should you wish to change your registration from in-person to virtual, please email us at info@sparkconferences.com.<\/p>\n

Changing from in-person to virtual at least 4 business days prior to the event date:<\/strong><\/p>\n

The full amount of your in-person registration will be refunded. Purchasing a new registration at the current rate is required.<\/p>\n

Changing from in-person to virtual within 3 business days of the event date:<\/strong><\/p>\n

Within 3 business days, there are no refunds or credits for transitions from in-person to virtual. However, if you wish to attend the event virtually, please email info@sparkconferencesc.com so we can provide your unique link to access the virtual platform.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I am attending in-person. Do I also have access to the virtual platform?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

If you need access, please contact us at info@sparkconferences.com. Access is available upon request but not automatically included.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ custom_padding=”70px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” header_3_font=”|800|||||||” header_3_text_color=”#000000″ header_3_font_size=”31px” header_3_line_height=”1.2em” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Virtual Attendance<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|desktop” body_font_size_tablet=”15px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Do I need a Zoom account?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]<\/p>\n

A Zoom account and downloading the Zoom Workplace<\/strong> application is recommended to fully experience the virtual event and participate in Q&A, but it is not required.<\/p>\n

You may open a Zoom account for free here<\/a>, and download the application here<\/a>. If you already have a Zoom Account, please ensure it is updated to the latest version by opening the Zoom application on your desktop, clicking your profile icon in the top-right corner, and selecting \u201cCheck for Updates\u201d.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where is the login information?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Your login details are included in your event ticket, which was sent to you upon registration.<\/p>\n

If you registered a colleague to attend, the event ticket\u2014containing their unique access link\u2014was sent directly to them. As the purchaser, you will not receive this information on their behalf.<\/p>\n

If your colleague did not receive their ticket, please contact us at info@sparkconferences.com, and we\u2019ll be happy to resend it.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ custom_padding=”70px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.8em” header_3_font=”|800|||||||” header_3_text_color=”#000000″ header_3_font_size=”31px” header_3_line_height=”1.2em” custom_margin=”||0px||false|false” custom_padding=”||15px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

General Questions<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Inter|700|||||||” toggle_font_size=”19px” toggle_line_height=”1.4em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”17px” body_line_height=”1.8em” background_color=”RGBA(0,0,0,0)” toggle_font_size_tablet=”19px” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”off|phone” body_font_size_tablet=”16px” body_font_size_phone=”12px” body_font_size_last_edited=”off|desktop” border_color_all=”#404040″ border_width_all_tablet=”” border_width_all_phone=”3px” border_width_all_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”What is the best way to get in touch with Spark Conferences?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The fastest way to get in touch with us is by email: info@sparkconferences.com<\/a>, or by filling out the contact form below this FAQ.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I watch recordings on demand?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Conference recordings are available on our website. Simply navigate to the \u201cOn Demand<\/strong><\/a>\u201d section in the top menu bar. Access to this page is protected by a passcode, which can be found on your ticket. The recordings will be available here the week after the conference.<\/p>\n

You will receive an email reminder when the recordings are ready.<\/p>\n

Additionally, as a ticket holder, you have access to past conference recordings from the time you purchase your ticket until 30 days after the conference.<\/p>\n

Please note that not all recordings are available, depending on permissions from speakers.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I allow someone to attend in my place?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

If someone else is attending the event in your place, please email info@sparkconferences.com to update the existing registration.<\/p>\n

You may request a participant replacement at any time up to 24 hours prior to the event.<\/p>\n

Note that it is not possible to request a replacement for a portion of the event. The registered individual is the only one who can attend all the event sessions.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I get a copy of PowerPoint presentations?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Conference PowerPoint presentations are available on our website in PDF format. Simply navigate to the \u201cOn Demand<\/strong><\/a>\u201d section in the menu bar at the top of the page. Access to this page is protected by a passcode, which can be found on your ticket email. PDFs are available as we recieve them from speakers, or a week after the conference.<\/p>\n

Please note that not all presentation PDFs are available, depending on permissions from speakers.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I receive a letter of attendance?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, you may request to receive a letter of attendance from the conference. Please email us at info@sparkconferences.com.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” module_id=”contact” _builder_version=”4.25.0″ background_color=”#BFBFBF” custom_padding=”120px||150px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Contact Info” _builder_version=”4.25.0″ background_color=”#ffffff” custom_padding=”0px|0px|0px|0px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Inter|800|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_direction=”bottom” locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Send us a Message<\/h2>\n

We\u2019re here to help you get started. Kindly fill out this form to provide us with more details about your inquiry.<\/span><\/p>\n

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