Maria Judd
BScPT, MSc, SQSF, Vice-President, Strategic Initiatives & Programs, Healthcare Excellence Canada
Maria Judd (MSc, PT) is the Vice President of Strategic Initiatives and Programs at Healthcare Excellence Canada. A physiotherapist and epidemiologist by background, and NHS Quality and Safety Fellow. Maria brings a passion for healthcare improvement, and a people-first perspective, that has evolved from her diverse roles within the health system as a community health centre board member, clinician, program manager and researcher.
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Maria has dedicated her career to transforming research into clinical action and systems improvement while promoting a patient-centred approach in rehabilitation and healthcare. Her portfolio includes cross cutting priority areas such as patient partnerships, health policy, innovation and rapid response programming, Indigenous and northern health, and digital health and care.
A physiotherapist and epidemiologist by background, and NHS Quality and Safety Fellow, Maria brings a passion for healthcare improvement, and a patient-first perspective, that has evolved from her diverse roles within the health system as a community health centre board member, clinician, program manager and researcher. She was previously CFHI’s Vice-President, Programs. In this capacity, Maria played a key role in CFHI’s evolution, including strategic planning, partnership development and the creation and implementation of new programs.
Carleene Bañez
Senior Healthcare Safety & Risk Management Specialist, HIROC
Carleene is a Senior Healthcare Safety and Risk Management Specialist at the Healthcare Insurance Reciprocal of Canda (HIROC). Carleene is an engineer by background and has experience in biomedical engineering, human factors, quality improvement, patient safety and risk management. In her current role, she supports HIROC Subscribers with managing their healthcare related risks, provides guidance and education regarding integrated risk management across organizations, and leads quality improvement projects offering frontline support aiming to increase patient safety across the Canadian healthcare system.
Komal Mazhar
Director Quality, Risk and Business Continuity, William Osler Health System
Komal Mazhar is a senior healthcare leader with over 16 years of experience in quality, patient safety, and enterprise risk management within complex health systems. She currently serves as Director of Quality, Risk and Business Continuity at William Osler Health System, where she provides strategic oversight for organization-wide safety, risk, business continuity and accreditation programs.
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Komal has successfully led multiple accreditation cycles, achieving Exemplary Standing, and has driven measurable improvements in patient safety culture, including a 24% increase over a six-year period. She is recognized for her ability to translate strategy into system-wide impact and for building organizational capacity through initiatives such as the Quality Improvement Academy.
She brings prior governance experience as a Board Director with the Ontario Association of Medical Radiation Sciences, where she contributed to strategic planning, financial oversight, and stakeholder engagement.
Komal holds a Master of Science in Healthcare Quality from Queen’s University and a Master of Health Management from McMaster University. Clinical she is a trained Medical Radiation Technologist specializing in Nuclear Medicine from The Michener Institute. She is passionate about advancing health equity, strengthening governance, and improving outcomes for patients and communities.
Myrtede Alfred
Assistant Professor, Department of Mechanical and Industrial Engineering, University Of Toronto
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Dr. David M. Kaplan
Vice President, Quality, Ontario Health Canada
Dr. David M. Kaplan is a distinguished physician-leader with over 23 years of experience at the intersection of clinical practice, health policy, and digital innovation. David is an Associate Professor at the Joint Centre for Bioethics and Temerty Faculty of Medicine at the University of Toronto; he is a leading voice in system-wide healthcare transformation. David has been instrumental in the design and implementation of hospital-based quality programs and the development of rigorous clinical & quality standards that drive clinical excellence.
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Currently, he also serves as Vice-President of Quality at Ontario Health. A pioneer in digital health integration, he led the creation of Ontario’s guidance for virtual primary care and the Evidence2Practice program in primary and acute care. His work focuses on leveraging data-driven insights to enhance patient safety, clinical outcomes, and the sustainability of health care across Canada.
Frédéric Abergel
CEO, Health Standards Organization and Accreditation Canada
Frédéric Abergel is the Chief Executive Officer of Health Standards Organization (HSO) and Accreditation Canada (AC), bringing more than 25 years of distinguished leadership in health systems, quality and innovation. His global experience spans Canada and other countries in Europe, Latin America and Middle East, reflecting a broad perspective on health system transformation.
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Before joining HSO and AC, Frédéric led the CIUSSS du Nord-de-l’Île-de-Montréal, where he introduced a population-based care model for 450,000 residents, integrating acute, primary, mental health, and community services. As CEO of the Centre hospitalier de l’Université de Montréal (CHUM), he positioned the hospital among the world’s best through precision medicine, digital modernization and strategic patient experience improvements. At Santé Québec, as Executive Vice President, Operations and Transformation, he coordinated a $37 billion provincial health and social services network serving nine million people.
Frédéric is known for his results-oriented, collaborative, and empowering leadership, consistently advancing governance, quality of care, and large-scale transformation. He is passionate about improving patient experience and population health through system redesign and people-centred care.
An Adjunct Clinical Professor at Université de Montréal School of Public Health, Frédéric has also served on boards such as Medteq+, Montreal InVivo, and the Nantes University Strategic Council in France. Bilingual in English and French, he is an active member of the International Society for Quality in Health Care (ISQua) and holds a Ph.D. in public health, a master’s in health administration, and a bachelor’s in occupational therapy.
John McGraw
Executive Vice President, Product Strategy & New Business, Health Standards Organization and Accreditation Canada
John McGraw, Executive Vice President, Products and Strategic Offerings, is a leader adept at driving product and service transformation to create value across all phases of the product life cycle. He excels in orchestrating the development and commercialization of early-stage products, while heading organizational metamorphoses for targeted organic expansion and M&A activities.
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John has significant expertise in strategy, sales, marketing, licensing, acquisitions, and product launches as a senior executive at Canadian health services providers and medical device companies. His strategic guidance extends from academia to major pharmaceutical firms, augmented by extensive diagnostic-imaging experience in the device sector. John’s academic foundation is neuroscience, with an MSc and PhD in Applied Animal Biology from the University of British Columbia, where he had extensive hands-on laboratory research experience, reinforcing his ability to drive innovation and excellence from benchtop to the health care market.
Sue Phipps
CEO, CMHA Hamilton
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Mary Ellen Ruddell
Director, Strategic Initiatives & Organizational Excellence, CMHA Hamilton
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James Curtis-Welsh
Director, Clinical Services & Collaborative Care, CMHA Hamilton
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Harrison Wheeler
Peer Support Worker & Recovery College Implementation Specialist, CMHA Hamilton
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Raman Rai
Medicine Program & interim COR Director, Mackenzie Health
Raman Rai is the Program Director of Medicine at Mackenzie Health. Raman is a registered nurse who started her career working in critical care. After graduating with a Masters of Nursing from York University in 2010, Raman progressed to leadership roles as an educator, clinical manager and program director. Raman has lead clinical teams with key transformative changes through collaboration including with the introduction of electronic documentation, moving clinical programs to a new innovative hospital and opening a behavioural acute care for the elderly unit (BACE). In Raman’s years of leadership experience, she champions the patient care experience and builds teams who are committed to delivering safe and reliable care.
Teresa Sitlani
Reactivation Care Centre, Continuing Care, Stroke and Rehab Program Director, Mackenzie Health
Teresa Sitlani is the Program Director of the Mackenzie Health Reactivation Care Centre, Continuing Care, Rehabilitation, and Stroke Programs, and an RN with a Masters in Health Administration. Delirium prevention and management are integral components across the services within her portfolio. Bringing more than 30 years of nursing experience, including 25 years in progressive leadership roles across acute, ambulatory, and post-acute care, where addressing delirium has been a significant and complex aspect of both clinical and operational practice.
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She is currently one of the co-leads of the Mackenzie Health Seniors Strategy and co-chair of the Corporate Falls Quality Aim Committee, over the past three years, she has also led Mackenzie Health’s NICHE partnership and the implementation of the corporate Seniors Strategy, advancing organization-wide initiatives aimed at improving the quality and experience of care for older adults.
As a longstanding leader with a passion in advancing excellence in seniors care by supporting older adults and their caregivers through compassionate, dignified, and person-centred approaches, Teresa would be honored to present this work on delirium prevention and management.
Peggy Richards
Clinical Nurse Specialist, Seniors Care, Mackenzie Health
With 17 years of nursing experience, in her current role as Clinical Nurse Specialist for Seniors’ Care, Peggy brings strong expertise in delirium prevention and senior‑friendly care. She helped lead Mackenzie Health’s NICHE partnership and Seniors Strategy, implemented ADAPT across 19 units, established Senior Care Champions, and contributed to regional and provincial delirium initiatives. She holds a Master of Nursing and CNA Gerontology certification.
Petrina McGrath
Health System Executive, People, Quality & Practice, Chief Nursing Executive (CNE), Lakeridge Health
Petrina is an accomplished health-care leader with extensive experience leading change, developing people and achieving results within several complex health-care environments. Throughout her career, Petrina has been a committed leader, educator, and researcher in the areas of patient and family partnerships, quality, safety, leadership development and interprofessional practice.
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She provides leadership and supports teams at Lakeridge Health in the areas of Peoples Services, Organizational Learning and Leadership, Inclusion Diversity Equity, Accessibility and AntiRacism, Patient and Team Member Safety, Wellness, Volunteer Services, Spiritual Care Quality, Strategy, Risk, Patient Experience and Interprofessional Practice.
Prior to joining Lakeridge Health, Petrina served as the Executive Director of Quality and Safety for the Saskatchewan Health Authority and the Vice President- People, Practice & Quality & Chief Nurse Executive at Saskatoon Health Region.
Petrina has worked with the Institute of Healthcare Improvement (IHI) in Boston supporting the design and delivery of the inaugural Chief Quality Officer Program and Served on the Board of Health Excellence Canada and the Saskatchewan Health Research Foundation.
She received her Bachelor of Science in Nursing at the University of Saskatchewan, her Master of Nursing at the University of Toronto, and her PhD in Human and Organizational Systems from the Fielding Graduate University in Santa Barbara, California.
Christopher Chadwick
Lean Healthcare Black Belt, Six Sigma Black Belt, Quality Improvement Leader, Lakeridge Health
Christopher Chadwick is a healthcare quality improvement leader with more than 26 years of experience applying Lean, Six Sigma, and change management methodologies to improve organizational performance and patient outcomes. As a Quality Improvement Leader at Lakeridge Health, he has led large-scale initiatives focused on patient flow, length of stay reduction, executive rounding, and the deployment of Daily Management Systems across 187 clinical and support areas spanning five hospital sites.
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A Certified Six Sigma Black Belt and Lean Healthcare Black Belt, Christopher has worked across public health, acute care, mental health, long-term care, and service industries, helping organizations build sustainable improvement cultures through practical application of Lean principles. His career includes leadership roles at Lakeridge Health, Scarborough Health Network, Ontario Shores Centre for Mental Health Sciences, and Lear Corporation, where he developed expertise in operational excellence, process redesign, performance management, and coaching leaders at every level of an organization.
Christopher is also a certified Prosci Change Management practitioner and has mentored more than 250 Lean Black Belt candidates and 2,500 Green Belt students globally through his work with the Leading Edge Group over the last 14 years. He is passionate about developing people, strengthening leadership capability, and helping teams navigate change through structured daily management practices.
Previous presentations and co-author at Health Quality Ontario and Institute for Healthcare Improvement conferences, Christopher brings practical insights and real-world experience in designing and sustaining Daily Management Systems that engage frontline teams, support leaders, and drive measurable results across healthcare organizations.
Annette Down
Director of Quality, Risk & Infection Prevention and Control, Lakeridge Health
Annette Down is the Director of Quality, Risk and Infection Prevention and Control at Lakeridge Health. From 2022 – 2026 Annette had responsibility for Person-Centred Care at Lakeridge Health. In Annette’s tenure at Lakeridge Health, she has successfully led the organization through two Accreditation Canada assessments resulting in Exemplary Status, developed a Daily Management System which is now hardwired into 187 areas, and implemented Tiered Huddles which have been in place since 2021.
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Prior to joining Lakeridge Health in 2018, Annette worked at the Healthcare Insurance Reciprocal of Canada where she was instrumental in the development of a patient safety culture bundle for senior leaders and a governance tool about questions healthcare boards should ask about risk. Prior to that Annette worked at North York General Hospital and Halton Healthcare where she held roles in quality, patient safety, risk management and patient experience.
Annette holds a Bachelor of Arts and a Master of Health Administration. Annette has completed the Canadian Patient Safety Officer course, is a Certified Health Executive, and has her Green Belt. Annette is a Leading Practices Reviewer for the Health Standards Organization. Annette has completed the LEADS Leadership Foundations program through the Canadian College of Health Leaders. Annette is also a Community Representative on the Priorities & Performance Committee of Grandview Kids.
Dr. Lucas Chartier
Vice President, Quality & Safety, Chief Patient Safety Officer, Emergency physician, University Health Network
Dr. Lucas Chartier is a healthcare leader and innovator driven by the pursuit of better quality and safer patient care for all. He serves as Vice President, Quality & Safety and Chief Patient Safety Officer at the University Health Network (UHN), where he also works as an emergency physician. UHN was ranked by Newsweek in 2026 as the second-best hospital in the world. Lucas is an Associate Professor at the University of Toronto’s Faculty of Medicine and the Institute of Health Policy, Management and Evaluation (IHPME).
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He has published over 80 peer-reviewed publications and presented his academic work a few hundred times in various forms around the country and internationally. With training at McGill (MD CM), University of Toronto (FRCPC), Harvard (MPH) and the Rotman School of Management (MBA), his work primarily focuses on ensuring that the operational and clinical aspects of healthcare align to enable providers to deliver value for patients.
Mindy Young
National Manager, Quality, Patient Safety & Experience Clinical, Quality, Health Information & Privacy Team (CQ-HIP), Bayshore Health
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Skerdi Cerga
Chief Technology and Security Officer, Trillium Health Partners
Skerdi Cerga is a seasoned technology and cybersecurity executive and the Chief Technology and Security Officer (CTSO) at Trillium Health Partners, where he leads enterprise infrastructure, biomedical systems, security operations, and digital modernization across one of Canada’s largest hospital networks. With a strong focus on safeguarding patient data, clinical systems, and critical care operations, he integrates advanced cybersecurity practices with resilient architecture to support reliable, secure healthcare delivery.
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With a career spanning cybersecurity, network and infrastructure operations, and enterprise IT leadership, Skerdi has held key roles across healthcare and provincial organizations, leading security-focused teams and overseeing complex environments. He champions Zero-Trust principles, robust cyber governance, and business continuity in high-acuity clinical settings, ensuring rapid and effective responses to evolving threat landscapes while maintaining the highest standards of privacy and compliance.
A recognized leader in healthcare cybersecurity and digital transformation, Skerdi is committed to advancing innovation that enhances patient care while strengthening cyber resilience. Through close collaboration with clinical, enabling, and executive teams, he drives the adoption of secure digital solutions that empower clinicians, improve operational performance, and position Trillium Health Partners as a leader in safe, technology-enabled healthcare.
Tiffany Kautz
Vice President, Client Services, Accreditation Canada
Tiffany is the Vice President of Client Services at Accreditation Canada. Since 2021, she has contributed to national and international efforts to support health organizations in their accreditation and quality improvement journeys. She also serves as an Accreditation Canada Surveyor. With a health care career spanning more than two decades, Tiffany has held leadership roles in executive hospital administration, nursing, and quality and patient safety.
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Her experience spans a wide range of clinical domains, where her work has consistently focused on advancing health service transformation and fostering a culture of continuous improvement. A Registered Nurse by training, Tiffany brings broad clinical experience to her leadership, spanning various care settings and patient populations. She holds a Bachelor of Science in Nursing and a Master’s in Health Studies with a focus on Leadership. She is certified in quality and patient safety and holds additional credentials in change management.
Tiffany is passionate about enabling care excellence and is recognized for her ability to build trust and engagement through thoughtful dialogue and collaborative leadership.
Nora Constas
Director, Quality, Patient Safety, IPAC and Interprofessional Practice, Oak Valley Health
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Natalia Sokolova
Manager Quality, Risk and Safety, Nucleus Independent Living
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Le Thanh Nguyen
Senior Data Analyst, Nucleus Independent Living
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