[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” border_width_bottom=”3px” border_color_bottom=”#000000″ locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”2024 Agenda” button_one_text=”2024 Recap” button_one_url=”https:\/\/sparkconferences.com\/quality\/2024-recap\/” button_two_text=”Register” button_two_url=”https:\/\/sparkconferences.com\/quality\/#prices” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Inter|800|||||||” title_text_color=”#000000″ title_font_size=”56px” content_font=”Inter|600|||||||” content_text_color=”#BFBFBF” content_font_size=”19px” subhead_font=”Inter|800|||||||” subhead_font_size=”42px” subhead_line_height=”1.4em” background_color=”RGBA(0,0,0,0)” background_enable_image=”off” custom_button_one=”on” button_one_text_size=”14px” button_one_text_color=”#000000″ button_one_bg_color=”#EFEFEF” button_one_border_width=”12px” button_one_border_color=”#EFEFEF” button_one_border_radius=”50px” button_one_letter_spacing=”3px” button_one_font=”Inter|700||on|||||” custom_button_two=”on” button_two_text_size=”14px” button_two_text_color=”#FFFFFF” button_two_bg_color=”#000000″ button_two_border_width=”12px” button_two_border_color=”#000000″ button_two_border_radius=”50px” button_two_letter_spacing=”3px” button_two_font=”Inter|700||on|||||” custom_padding=”76px||61px||false|false” hover_enabled=”0″ title_font_size_tablet=”” title_font_size_phone=”43px” title_font_size_last_edited=”on|desktop” subhead_font_size_tablet=”” subhead_font_size_phone=”27px” subhead_font_size_last_edited=”on|desktop” button_one_on_hover_tablet=”off” button_one_on_hover_phone=”off” button_one_on_hover_last_edited=”on|phone” button_two_on_hover_tablet=”off” button_two_on_hover_phone=”off” button_two_on_hover_last_edited=”on|phone” global_colors_info=”{}” locked=”off” sticky_enabled=”0″]<\/p>\n
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[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” header_2_font=”|800|||||||” header_2_text_color=”#000000″ header_2_font_size=”37px” header_3_font=”|700|||||||” header_3_font_size=”23px” header_3_line_height=”1.4em” header_5_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”3px” border_color_top=”#2c9ab8″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”08:45AM \u2013 09:15AM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” animation=”off” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Online” use_icon=”on” font_icon=”||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” disabled_on=”off|off|off” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/sparkconferences.com\/coms\/wp-content\/uploads\/sites\/44\/2022\/07\/Online-registration.jpg” title_text=”Online registration” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”09:15AM \u2013 09:30AM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Opening” use_icon=”on” font_icon=”v||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/10\/Wendy-Hooper-400px.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#hooper” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Wendy Hooper<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/08\/Kelli-OBrien-400px-1.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#obrien” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Kelli<\/span> <\/span>O<\/span>\u2019<\/span><\/strong>Brien<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”09:30AM \u2013 10:15AM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Session 1″ use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Expand\/collapse session description…” open=”on” open_toggle_text_color=”#BFBFBF” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” open_icon_color=”#000000″ open_use_icon_font_size=”on” open_icon_font_size=”19px” disabled_on=”off|off|off” _builder_version=”4.25.0″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”16px” title_line_height=”1.5em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” body_line_height=”1.8em” custom_margin=”|||” custom_padding=”0px|0px|0px|0px” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n Improving the quality of life and services in long-term care (LTC) homes requires a holistic approach that prioritizes both resident and workforce health.<\/span><\/p>\n This session will outline key strategies for improving the quality of care in LTC through standards and assessments. We will examine the current state of long-term care in Canada, discuss practical steps for enhancing the quality of life through continuous assessments, education, data-driven insights, and family engagement, and provide a roadmap for implementing these standards. Finally, we will discuss the support and resources available to help LTC homes succeed in this transformation.<\/span>\u00a0<\/span><\/p>\n Key Session Takeaways Include:<\/strong><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/09\/Nelea-Lungu-400px-1.jpg” title_text=”Nelea Lungu 400px-1″ url=”https:\/\/sparkconferences.com\/quality\/speakers\/#lungu” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Nelea Lungu<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”10:15AM \u2013 11:00AM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Session 2″ use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Expand\/collapse session description…” open=”on” open_toggle_text_color=”#BFBFBF” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” open_icon_color=”#000000″ open_use_icon_font_size=”on” open_icon_font_size=”19px” disabled_on=”off|off|off” _builder_version=”4.25.0″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”16px” title_line_height=”1.5em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” body_line_height=”1.8em” custom_margin=”|||” custom_padding=”0px|0px|0px|0px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n Data-informed quality improvement initiatives are vital for developing sustainable improvements in the quality of patient care that we deliver. A data-driven approach can detect trends, identify opportunities for improvement, and foster a culture for continuous improvement. <\/span>\u00a0<\/span><\/p>\n The Ottawa Hospital is committed to improving patient outcomes by using emerging technology to advance quality improvement initiatives, enhance patient experiences, and support nursing practice.<\/span><\/p>\n Join in the discussion as we look at the structure of the initiative and the lessons learned. <\/span>\u00a0<\/span><\/p>\n Key Session Takeaways Include:<\/strong><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/11\/Peter-Huynh-400px.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#huynh” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Peter Huynh [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/11\/Barbara-dEntremont-400px.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#dentremont” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Barbara d\u2019Entremont [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”11:00AM \u2013 11:20AM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Break” use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/sparkconferences.com\/mentalhealth\/wp-content\/uploads\/sites\/47\/2022\/07\/Coffee-break-online.jpg” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”11:20AM \u2013 12:05PM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Session 3A” use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/11\/Brian-Harvey-400px.png” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#harvey” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n Moderated by: Brian Harvey,<\/strong> Patient Safety Specialist,<\/em> Unity Health Toronto<\/p>\n [\/et_pb_text][et_pb_toggle title=”Expand\/collapse session description…” open=”on” open_toggle_text_color=”#BFBFBF” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” open_icon_color=”#000000″ open_use_icon_font_size=”on” open_icon_font_size=”19px” disabled_on=”off|off|off” _builder_version=”4.25.0″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”16px” title_line_height=”1.5em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” body_line_height=”1.8em” custom_margin=”|||” custom_padding=”0px|0px|0px|0px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n When investigating the root cause of a safety incident, it is essential to avoid discussing blame and instead engage in open and honest feedback on how the incident occurred. Ensuring staff feel safe detailing their experiences will go a long way in determining how the incident occurred and how to correct it in the future.<\/span>\u00a0<\/span><\/p>\n This session will explore strategies for a safe learning environment, including when organizations are faced with harm that is not physical in nature (e.g., emotional, cultural, financial). We will utilize Runnymede\u2019s Incident Decision Tree to review patient safety incidents and discuss the University Health Network’s new paradigm shift towards non-physical harm.<\/span>\u00a0<\/span><\/p>\n Key Session Takeaways Include:<\/strong><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||67px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/09\/Shakil-Ahmed-400px-1.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#ahmed” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Shakil <\/span><\/span><\/span>Ahmed [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/08\/Lucas-Chartier-400px.jpg” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#chartier” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Lucas Chartier [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”11:20AM \u2013 12:05PM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Session 3B” use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Expand\/collapse session description…” open=”on” open_toggle_text_color=”#BFBFBF” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” open_icon_color=”#000000″ open_use_icon_font_size=”on” open_icon_font_size=”19px” disabled_on=”off|off|off” _builder_version=”4.25.0″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”16px” title_line_height=”1.5em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” body_line_height=”1.8em” custom_margin=”|||” custom_padding=”0px|0px|0px|0px” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n We will explore how Trillium Health Partners is leveraging patient and family input to enhance the quality of care and create a more people-centered healthcare system. By intertwining three key streams of patient engagement \u2013 patient experience data, patient relations, and patient and family engagement \u2013 Trillium Health Partners aims to foster a learning health system that is responsive to the needs of its community through its Language Services in service of one of the most diverse communities in Canada with over 130 languages spoken.<\/span>\u00a0<\/span><\/p>\n Key Session Takeaways Include:<\/strong><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/09\/Mark-Weir-400px.png” url=”https:\/\/sparkconferences.com\/quality\/speakers\/#weir” url_new_window=”on” disabled_on=”off|off|off” _builder_version=”4.25.0″ _module_preset=”default” max_width=”80px” custom_margin=”||8px|||” border_radii=”on|420px|420px|420px|420px” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Mark Weir<\/strong> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”12:05PM \u2013 01:00PM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Break” use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.16″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/sparkconferences.com\/cyber\/wp-content\/uploads\/sites\/45\/2022\/07\/Lunches.jpg” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-25px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”23px” min_height=”11px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-15px||||false|false” custom_padding=”||9px|||” border_width_top=”2px” border_color_top=”#000000″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”01:00PM \u2013 01:45PM” use_icon=”on” font_icon=”}||divi||400″ icon_color=”#878787″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”15px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Session 4A” use_icon=”on” font_icon=”||divi||400″ icon_color=”#a9aab7″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.25.0″ header_font=”|||on|||||” header_font_size=”14px” header_letter_spacing=”1px” header_line_height=”24px” body_font=”||||||||” custom_margin=”|||” icon_font_size=”24px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_image src=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/11\/Screenshot-2024-11-18-at-5.07.38\u202fPM.png” url=”https:\/\/sparkconferences.com\/quality\/wp-content\/uploads\/sites\/13\/2024\/11\/Healing-Hospital-Communities-Position-Paper.pdf” url_new_window=”on” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.25.0″ text_font=”||||||||” text_text_color=”#404040″ text_line_height=”1.8em” link_font=”||||||||” link_text_color=”#4646c4″ header_font=”||||||||” header_3_font=”Inter|700|||||||” header_3_text_color=”#404040″ header_3_line_height=”1.3em” custom_margin=”||20px|” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Expand\/collapse session description…” open=”on” open_toggle_text_color=”#BFBFBF” open_toggle_background_color=”RGBA(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” open_icon_color=”#000000″ open_use_icon_font_size=”on” open_icon_font_size=”19px” disabled_on=”off|off|off” _builder_version=”4.25.0″ title_text_color=”#000000″ title_font=”||||||||” title_font_size=”16px” title_line_height=”1.5em” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” body_line_height=”1.8em” custom_margin=”|||” custom_padding=”0px|0px|0px|0px||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n Discover how “Healing Hospitals: Patient and Healthcare Communities” rapidly improved patient experience and staff engagement by integrating Quality Improvement (QI) processes and collaborative leadership. This groundbreaking initiative enhances patient satisfaction and staff engagement through real-time analytics and co-designed strategies. By treating each hospital unit as a community, results are amplified.<\/span><\/p>\n This process provides a roadmap to connect leadership, QI, and change management theory into a usable practice. A living project with ongoing updates, our comparative analyses across multiple sites will reveal universally impactful practices. Join us in transforming healthcare into compassionate, efficient, <\/span>and<\/span> patient-centered environments, driving excellence in care and engagement.<\/span><\/p>\n Key Session Takeaways Include:<\/strong><\/p>\n
Senior Healthcare Risk Management Specialist,<\/em> HIROC<\/p>\n
<\/span><\/span>VP of Quality & Learning,<\/em> Health System<\/span><\/span><\/span> <\/span><\/span><\/span>Newfoundland<\/span> and Labrador Health Services<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n09:30 AM<\/h2>\n
Advancing Quality and Safety in Long-Term Care Settings: Strategies for Effective Improvement<\/h3>\n
\n
Executive Vice-President,<\/em> Health Standards Organization & Accreditation Canada<\/p>\n10:15 AM<\/h2>\n
Using Data to Enhance Patient-Centered Care at The Ottawa Hospital<\/span><\/span><\/h3>\n
\n
<\/strong>RN, MPH, Coordinator Nursing Professional Practice,<\/em> The Ottawa Hospital<\/p>\n
<\/strong><\/em>MN, RN, Coordinator, Nursing Professional Practice,<\/em> The Ottawa Hospital<\/p>\n11:00 AM<\/h2>\n
Morning Break<\/h3>\n
11:20 AM<\/h2>\n
Navigating Incident Response in Healthcare: A Just Culture Approach with an Incident Decision Tree<\/h3>\n
\n
<\/span><\/span><\/span><\/strong>Director, Quality, Risk and Privacy<\/span><\/span><\/span>, <\/span><\/span><\/span><\/em>Runnymede Healthcare Centre<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/strong>Vice President, Quality & Safety,<\/em> Chief Patient Safety Officer Emergency physician,<\/em> University Health Network
<\/span><\/span><\/span><\/p>\nPeople-Centered Care: A Multi-faceted Approach to Improving Healthcare<\/span><\/span><\/h3>\n
\n
<\/strong>Director of Patient Experience,<\/em> Trillium Health Partners<\/p>\n12:05 PM<\/h2>\n
Networking Lunch<\/h3>\n
01:00 PM<\/h2>\n
Healing Hospitals: Patient and Healthcare Communities<\/span><\/h3>\n