2016 Agenda

Have a look at the sessions and speakers featured in 2016.

Registration and “Healthy Start” Breakfast
Chair Remarks

Osler Hoskin and Harcourt LLP

09:00 AM
Crucial Conversations in ERM: “Selling it” to the Board

The benefits of ERM go beyond avoiding financial losses and legal entanglements and include an increased value for all stakeholders, better stability for the organization, protection of reputation, and increased board confidence. It is the leadership of the organization who is responsible for “selling’ the benefits of ERM to the board. The board, on the other hand, plays a crucial role in risk oversight. Ultimately they are responsible for reviewing and approving the organization’s ERM program.

  • Ensuring your board understands the benefits of ERM
  • Engaging board members and benefiting from their expertise: How can a board add value to the ERM project?
  • Defining the responsibilities of the board when it comes to ERM

York University


Sunnybrook Health Sciences Centre

St. Mary’s General Hospital

Osler Hoskin and Harcourt LLP

The Hospital for Sick Children

Morning Networking Break
CASE STUDY: Trillium Health Partners: A Road Map to ERM Success

John Angkaw will start the session with an environmental scan of ERM in health care organizations, a review of ERM fundamentals and end with the story of their organizations’ own ERM journey:

  • An environmental scan of ERM in health care organizations over the last 5 years
  • ERM fundamentals: Definitions, frameworks, guiding principles, types of risks including risks involved when merging hospitals; processes, resources and funding
  • Case Study: how Trillium Health Partners implemented their ERM program

Trillium Health Partners

CASE STUDY: Sunnybrook Health Sciences Centre: Starting an ERM Program

Knowing more means you can do better. Sunnybrook’s ERM Program makes that happen, making clear the severity of each risk, the likelihood it will happen and how to play defense. Ms. Ru Tagger most recently led the development of the Hospital’s ERM Program: she leveraged existing resources and created a very cost-effective solution which was originally implemented without hiring new positions or using external consultants. This session details Ru’s journey in creating and implementing the ERM program at Sunnybrook Health Sciences, including how she:

  • Increased senior management and the board’s understanding of how different risks might impact the organization’s strategy and objectives  Identified, assessed and mitigated a broader range of risks across all organizational domains
  • Effectively minimized administrative expenses and maximized the number of limited resources going towards patient care

Sunnybrook Health Sciences Centre

CASE STUDY: London Health Sciences Centre’s ERM Journey

London Health Sciences Centre started their journey by implementing an ERM program at a strategic level in 2011. Over the past 5 years, they have been working on bringing the program to its full capacity. Kendra will walk you to their journey on how they got to where they are today:

  • 2011: The Early Adoption Phase: Planning and implementation
  • 2012 – 2015: The Transition Phase: Moving from strategic to operational; Identifying gaps and challenges; Building on successes; Linking to quality improvement
  • 2016: The Maturity Phase: Taking ERM to new heights with a new Board and new expectations

London Health Sciences Centre

Networking Lunch
Addressing Top Risks across the Health Care Continuum

HIROC (Healthcare Insurance Reciprocal of Canada) is Canada’s leading provider of healthcare liability insurance. Using its expansive claims database of more than 27,000 claims, HIROC has access to great insights into the top risks and key mitigation strategies in health care.

This session will focus on:

  • Top risks in different health care settings: hospitals, long-term care facilities and home care
  • Strategies to address risks

Healthcare Insurance Reciprocal of Canada

The Era of Cybersecurity and Other Privacy Risks. Strategies to Prevent Them

There are several steps healthcare providers need to take to strengthen their security and protect their data. When it comes to cybersecurity, keeping your IT team up-to-date with the latest regulation, automatically updating procedures, devices and users is of utmost importance. In addition to cyber risks, there are many other data security risks, including privacy breaches by employees for example. Your organization must have a strategy in place in the event of a cyber-attack and any other data privacy breaches. This session will cover:

  • Emerging cyber risks
  • Privacy legislation, breach cases and class action lawsuits
  • Developing a security program for your organization
  • Taking control after the breach

Sunnybrook Health Sciences Centre

Technology for ERM

Ensuring Maximum Leverage and Use of ERM Information and Data In the era of information overload, the need for good, trustworthy data to make well-informed decisions has never been greater. Collecting and using good ERM data is no different than many other health care data. How do you identify, assess, quantify, manage, and monitor enterprise risks in a highly streamlined, automated, and integrated manner? How do you scale across the enterprise, capturing risk and control data, as well as risk assessment findings, losses, issues, and remediation plans? How do you gain a real-time view of your enterprise risks connected with strategic objectives to enhance decision-making? This session will provide information on how Credit Valley collects and uses data, the technology, reporting tools and templates they use.

  • Data management
  • ERM technology
  • Reporting tools/templates Christine Perestrelo

Trillium Health Partners

RL Solutions

Afternoon Networking Break
Incorporating the Patient Voice into ERM

Many patient-centered hospitals have developed Patient and Family Advisory Councils as an ongoing mechanism to solicit meaningful input and reactions from patients, families, and their community. These councils can also be a very valuable group for gauging reactions to initiatives prior to their roll-out, and for soliciting input for the refinement of existing programs.

This session spotlights evolving evidence-base that suggests an association between partnering with patients and quality outcomes:

  • Involving Patient and Family Advisory Councils (PFACs) in projects: expectations and outcomes
  • Examples of working with PFAC specifics to ERM

Health Quality Ontario

Integrating Emergency Preparedness into ERM: Lessons Learned from Global Crisis

Emergency and natural disasters in the last few years have influenced the lives of millions around the globe. There has also been an increase in the threat of pandemics, violence and socio-economic disparity. These factors have huge implications for healthcare and highlight the need to have proactive and responsive plans to address a variety of risks. Reviewing and updating emergency planning and preparedness procedures as we learn from previous situations is crucial. Integrating emergency preparedness into ERM will provide a vehicle to: ensure alignment with organizational objectives; build visibility, increase communication and accountability at all levels of the organization; and optimize resource and financial allocations. It will also help the organization proactively manage key risks to their continuing operations in a manner that will protect and preserve its reputation.

This session will focus on:

  • Lessons learned from real-life examples on the latest global crises
  • Best practices in emergency planning and preparedness at an organizational level
  • The relationship between ERM and emergency planning and how to integrate emergency preparedness in the ERM program

Marsh Canada Limited

Marsh Risk Consulting (MRC)

Closing Remarks and Adjournment of the Day