2017 Agenda

Have a look at the sessions and speakers featured in 2017.

08:00 AM
Registration and Continental Breakfast

The Hospital for Sick Children

Sunnybrook Health Sciences Centre

The promise of ERM is that it produces risk intelligence that supports decision-makers to optimally exploit opportunities (that present the potential to create value) while managing threats (with the potential to destroy value). Delegates will have an opportunity to participate in a pre-conference survey to benchmark their organization’s ERM capabilities and see where they stand relative to other health care sector organizations.

Session objectives:

  • Share the findings of a series of studies that benchmark the performance of ERM across the corporate, government and non-profit sectors
  • Explain how ERM can help identify the key differentiators between average and high-performing organizations

Risk Wise

Facilitated ice-breaking exercise and group discussion on learning objectives for the conference.

Healthcare Insurance Reciprocal of Canada

10:40 AM
Morning Networking Break

Enterprise Risk Management is a journey. “Slow and steady wins the race” (Aesop) is an accurate reflection of ERM implementation in any organization. Eight years after SickKids started their first risk register they continue to build and learn. Their lessons learned will be portrayed as the ERM – Top 10 ERM Challenges.

Session Objectives:

  • Identify potential challenges one may have to implement ERM
  • Identify strategies to overcome these challenges  Share experiences from 12 years of managing an ERM program

The Hospital for Sick Children

Niagara Health presents their journey of mitigating “never events” through the lens of quality, safety, and risk through the engagement of the hospital community along the way.

Session objectives:

  • Provide an overview of the Niagara Health journey to inspire a patient safety culture
  • Illustrate the integration of ERM to achieve Never Events prevention
  • Facilitate awareness and promote engagement of Never Events in the Niagara Health hospital community

Niagara Health

12:30 PM
Networking Lunch

The Provincial Health Services Authority (PHSA) in Vancouver British Columbia operates 9 agencies and 13 programs and services across British Columbia that provide care and services throughout specialized hospitals and centres, such as BC Children’s Hospital and the BC Cancer Agency. Each agency, program, and service has its own unique leadership team and internal culture.

Session objectives:

  • Share an approach to the implementation of an Integrated Risk Management Framework across a health care organization
  • Talk about the development of Risk Registers
  • Show how PHSA was able to embed ERM into Senior Level Decision Making

Provincial Health Services Authority

The promise of ERM is to better inform business decision making. Unfortunately, most ERM programs are only able to support mitigation decisions. In this session, the speaker reveals the design flaws in common ERM frameworks that result in the inability of ERM programs to support upside decision making in general.

Session objectives:

  • Present common ERM framework design flaws inhibiting the support of upside decision making
  • Highlight a value-based ERM approach that synthesizes ERM and value-based management

SimErgy Consulting

03:00 PM
Afternoon Networking Break

The size and complexity of today’s healthcare industry are incomprehensible. The technology supporting it has become equally innovative, sophisticated, complex and, most importantly, also connected. And that, of course, makes all of it vulnerable—including, at the center of everything, the patient. The world recently witnessed the extent of these vulnerabilities first hand when a ransomware attack known as WannaCry rapidly infected Hospitals around the world, completely crippling many in England and Scotland. These organizations were, within minutes, rendered completely incapable of performing even the most basic of patient care and in many cases, were forced to turn patients away. Hospitals have become giant building size computers that have real lives depending on their ability to function as such. In this session learn why it is up to everyone involved in this vastly expanding circle of care, from the boardroom to the server room, to do their part to ensure patient safety and prevent ransomware attacks in your organization.

Brant Community Healthcare System

04:00 PM
Adjournment to Networking Reception
08:30 AM
Registration and Continental Breakfast

Sunnybrook Health Sciences Centre

The Hospital for Sick Children

HIROC (Healthcare Insurance Reciprocal of Canada) is Canada’s leading provider of healthcare liability insurance. Using its expansive claims database of more than 27,000 claims, HIROC has access to great insights into the top risks and key mitigation strategies in health care.

Session objectives:

  • Understand the evidence-base for prioritizing care-related risks in healthcare IRM (ERM) programs
  • Review the latest results from a shared, national IRM (ERM) database on care-related risks

Healthcare Insurance Reciprocal of Canada

The fastest growing risk for health care organizations is privacy. In the last two years, we have seen a huge rise in the number of cases, class actions, prosecutions and fines in health care privacy.

Session objectives:

  •  Review Canadian privacy breach case examples and
  •  Discuss privacy risk management strategies


Kate Dewhirst Health Law

10:30 AM
Networking Morning Break

The past few years have witnessed many natural and human-caused disasters that have influenced the lives of millions around the globe. Health care organizations face greater challenges to prepare for new kinds of emergencies, some never seen or experienced before.

Session objectives:

  • Talk about the probability, impact, and risk of different natural or human-caused disasters
  • Talk about how to identify high priority disasters that need specific preparedness
  • Learn how to stratify risks and decide what disasters to plan for first and what may be deferrable

Centre for Excellence in Emergency Preparedness (CEEP)

Ultimately, the responsibility of ERM resides with the Board. This requires that Board members are conversant in the principles of ERM and best practices to effectively manage and provide oversight for the organization and risk management. That said, it is also critical that the Board receives the right information in a manner that is edifying and allows for informed decision making. The Board needs to be aware that risks to the organization often evolve, change or abate and as such the controls currently in place may no longer be effective. As such, it is critical to ensure that senior leadership and the Board create a governance structure that allows for the free flow of information that will govern the decision-making process.

Points that will be discussed include:

  • Best practices in ERM governance
  • Keeping the Board out of the weeds

Marsh Risk Consulting

London Health Sciences Centre

12:15 PM
Networking Lunch

The ERM framework provides the structure for bringing risks forward to the senior leadership team and board of directors. Using an ERM framework, leaders can better review all aspects of hospital operations. It helps leaders understand risks arising across the hospital and how these risks might negatively impact the organization’s strategy and objectives.

Session objectives:

  • Discuss how to appropriately and consistently manage communication between ERM project owners and the senior leadership team and board of directors
  • Discuss ERM communications: how to be productive while balancing time constraints
  • Discuss ERM stakeholders and their accountability

North York General Hospital

This session explores the ten key criteria that define best practices for an ERM program, and which can be used as a benchmark. The speaker will discuss common industry practices and evaluate them against each of these ten criteria. Attendees can keep score along the way to form their own evaluation of their company’s ERM program. The speaker will also discuss three easily observable symptoms that indicate whether or not an ERM program is likely satisfying many of these criteria.

Session objectives:

  • Identify ten key criteria for evaluating the sophistication of your ERM program
  • Learn common industry practices as they relate to each key ERM criterion
  • Identify three symptoms that typically indicate when an ERM program lacks many of these criteria

SimErgy Consulting

This session will highlight Sunnybrook’s experience in evaluating the effectiveness of their ERM program. The session will include a discussion about possible approaches and tips for consideration when developing an evaluation approach.

Session objectives:

  • Demonstrate the importance of evaluating an ERM program
  • Learn about how Sunnybrook evaluated its ERM program
  • Discuss other methods for potential evaluation

Sunnybrook Health Sciences Centre

03:15 PM
Closing Remarks and Adjournment of the Conference