Lois Hales

Senior Risk Management Specialist

As a Senior Healthcare Risk Management Specialist at Healthcare Insurance Reciprocal of Canada (HIROC) Lois is responsible for responding to queries from subscribers related to specialized subject matter, reviewing claims files for risk identification and mitigation opportunities and acting as an educator, resource and consultant to subscriber organizations on all matters of risk management/patient safety and related organizational issues.

Lois has over 20 years of nursing management and clinical experience, expanding over several patient care areas.

She has a Bachelor of Applied Arts (Nursing) from Ryerson University, and a Nursing Diploma from Ryerson University. She holds the Certificate of Risk Management (CRM) and the Certified Professional of Healthcare Risk Management (CPHRM) designations.